
Student Support Officer
1 day ago
The **Student Support Officer**will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.
**Key Responsibilities**:
- **Student Enrollment & Onboarding**:
Manage registrations, payments, and documentation for new students.
Convey orientation details and provide academy guidelines to parents.
- **Communication & Support**:
Serve as the primary point of contact for students and parents (via WhatsApp)
Address inquiries regarding schedules, fees, training programs, and policies.
- **Administrative Coordination**:
Maintain student records (attendance, progress, feedback).
Schedule training sessions and assist with rescheduling of sessions when required.
Assist coaches with equipment, venue bookings, and logistics.
- **Problem Resolution**:
Handle student/parent concerns and escalate issues when necessary.
Work with the management team to improve student satisfaction.
- **Promotion & Engagement**:
Help organize student engagement activities (e.g., tournaments, workshops).
Assist in marketing efforts (social media, newsletters, testimonials).
Requirement
- Minimum of diploma in business administrative course
- Minimum of 1 year in customer support or student support
- Strong **communication**(written & verbal) and **interpersonal skills**
- Proficient in **Microsoft Office**
Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.
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