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Contact Center Solution Engineer
2 weeks ago
**Opportunity**
Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making.
With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting, Design, Technologies and Salesforce implementation to provide bespoke solution to meet customers’ needs.
The company is headquartered in Paris, and established his first international office in Singapore in January 2020.
In a context of rapid growth of activity, Niji is hiring a Contact Center Solution Engineer to develop its activities in Singapore.
**Your role**
As a Contact Center solution Engineer, you will report to the APAC Managing Director in charge of leading & developing Niji activities across the APAC Region. You will have two main objectives:
- Leading end to end CCaaS projects with best practices to ensure to bring long-term value to our Clients
- Taking part in Niji’s growth in the region by identifying new business opportunities and building proposals to meet clients’ expectation
**Main tasks and activities**
- Participate in the development of the CCaaS practice in support of the Managing Director
- Contribute to the elaboration of proposals (functional coverage, functional architecture, costing and implementation plan), in relation with the teams based in France and Singapore
- Participate to the orals in pre-sales context
- Ensure functional & technical expertise around CCaaS solutions
- Lead interviews to understand stakeholders’ needs & expectations
- Help to define the solution functional architecture to meet customers’ needs
- Define implementation plans and develop client roadmaps, in relation with Niji teams
- Lead the deployment of CCaaS solutions
- Build POC and lead demonstrations of the solution
- Write the functional & technical documentation
- Support our clients over time after the deployment of the solution
**Qualifications/Background**
- 5+ years of relevant work experience
- An experience abroad will be highly appreciated
- Strong knowledge of CCaaS ecosystem and solutions, (Genesys, Vonage, Avaya, Vocalcom, Odigo )
- Strong knowledge on at least one of the following system: TOIP/VOIP, SIP, PABX/PBX
- Experience & proven track record in:
- pre-sales context (discovery, costing, bidding, orals)
- end-to-end CCaaS project deployment
- Ability to conduct interviews and lead workshops
- Ability to adapt quickly to new environments, challenges and people
- Strong interest for digital & technological challenges
- Excellent presentation and communication skills
