Zoom Contact Center Specialist

The job location can be either Singapore, Australia, Japan, or Korea.

**Responsibilities**:

- Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements
- Work with customers to help them understand all the possible solutions Zoom Contact Center can add to their current and future UCaaS needs
- Analyze customer requirements of a contact center and provide documented solutions to fit those needs
- Analyze existing contact center environments and provide recommendations for optimization
- Capable of designing a Contact Center from “the ground up” based on discovery session with the customer
- Collaborate with Zoom Engineering on customer feature requests
- Support proof of concept (PoC’s) during the presales cycle
- Develop workshops and training sessions to design and implement scalable contact center solutions
- Create implementation pricing and Statement of Work (SOW) based on discovery sessions
- Proactively engage the Account Executives on current and future opportunities
- Be available to the Delivery team to assist in project kick off or answer any questions about project deliverables
- Participate with cross-functional teams to support organizational goals
- Strong business acumen and executive presence
- Achieve and exceed sales quotas

**Required Skills/Experience**
- Minimum 10 years in the telephony industry
- Minimum 5 years of Enterprise level contact center consulting experience
- Minimum 2 years experience of selling or working within a Professional Services environment
- Excellent communicator
- Have a demonstrated, proven track record of driving for results in the Contact Center space
- Must be detail-oriented, organized, ethical, responsible, & self-motivated
- Bilingual in Japanese or Korean will be highly preferred

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

**Work Styles at Zoom**

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

**About Us**

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

**Explore Zoom**:

- Hear from our leadership team
- Browse Awards and Employee Reviews on Comparably
- Visit our Blog
- Zoom with us
- Find us on social at the links below and on Instagram
- View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.

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