Senior Specialist, Service Management
2 days ago
Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).**
**Senior Specialist, Service Management (ITIL)**
The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event management
The Senior Specialist Service Management is expected to work with the Service Owners, Process Owners/Managers, Operations, Technical and Application delivery teams
Responsible for driving Continual Service Improvement (CSI) initiatives to improve service management processes with focus on Incident, Problem, Change, Monitoring Event and Configuration management
- Work with various stakeholders to identify and manage service improvement opportunities
- Responsible to update and manage the CSI register:
- Identify improvement opportunities to be included in the CSI register
- Review and prioritize improvements in the CSI register
- Build improvement plans and drive improvement initiatives
- Report on progress and status of service improvement initiatives
- Ensure that baseline data is captured to measure improvement against it
- Responsible for the review and analysis of data captured
- Lead or support cross-functional improvement initiatives / projects
- Leverage on problem management (root cause analysis) process to identify gaps and areas of improvement
- Support the problem and monitoring event management process as secondary focus area
**Requirements**:
- Minimum 5 years’ relevant experience in the service management role (CSI)
- Extensive knowledge and experience in IT Service Management framework, processes and reports
- ITIL V3 or ITIL 4 foundation certificate
- Hands on experience with at least one ITSM tool
- understanding of ITIL v3 processes or ITIL 4 practices, with experience in a large ITIL based enterprise environment
**Good to have**:
- ITIL intermediate or ITIL 4 Specialist certificate
- LEAN Six Sigma / LEAN IT
JJ Consulting Services
EA Licence No.: 12C6207
**Salary**: $5,000.00 - $8,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- service management: 1 year (preferred)
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