Senior Specialist, Service Management

2 days ago


Singapore London Stock Exchange Group Full time

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Senior Specialist, Service Management Apply locations SGP-Singapore-1 Raffles Quay time type Full time posted on Posted 19 Days Ago job requisition id R LSEG is a global multibillion-dollar information technology enterprise providing critical data to the finance sector and beyond. It provides data, analytics, trading and risk assessment tools that help companies trade smarter and faster, navigate regulatory challenges effectively, assure compliance with confidence, and expand their operations intelligently on a global scale.
The Service Management function in LSEG is responsible for the overall governance of respective products and services attributed to the supported technology functions. It plays a key role in overseeing day-to-day operations and initiating improvements to enhance the customer experience.
The Senior Specialist, Service Management in IT Service Management (ITSM) ensures consistent, high-quality service delivery to all customers by overseeing the efficiency and effectiveness of all ITSM functions, including—but not limited to—Change Management, Incident Management, Problem Management, and Service Continuity. This role involves close interaction with Customer Operations and



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