Facilities Administrator Coordinator

1 day ago

Singapore CBRE Full time

**Facilities Administrator cum coordinator**

**Job ID**
- 225081

**Posted**
- 16-Jun-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Facilities Management

**Location(s)**

Singapore - Singapore

**Facilities Administrator Cum Coordinator**

**Responsibilities**:
**Front Desk & Guest Management**
- Greet all visitors, vendors, and staff professionally with a minimum 95% satisfaction rating from internal feedback forms or mystery audits.
- Maintain the reception area to a hospitality-grade standard, including cleanliness, signage, and availability of updated materials.
- Answer incoming calls within 3 rings, with accurate call routing and message taking. Maintain zero complaints regarding call handling.
- Ensure all guests are logged, screened, and issued correct passes per security protocol, with zero unauthorized access incidents.
- Maintain 100% compliance with reception Policy and SOPs, visitor handling, data privacy, and emergency response.

**Meeting Room Management**
- Conduct daily room checks for readiness and cleanliness. Submit service requests within 30 minutes if issues are found.
- Track room utilization and raise red flags for underused or overbooked rooms.
- To check, maintain and replenish office supplies and stationery to avoid stockouts on essential items (e.g. printer paper, pens, whiteboard markers).

**Health & Safety Support**
- Observe and report all near misses and incidents within 30 minutes of occurrence with a formal incident report submitted within 24 hours.
- Adhere to and enforce all site-specific emergency and security procedures.
- Participate in 100% of emergency drills and ensure area compliance is up to date.
- Immediately notify relevant authorities of incidents, with a response time of under 10 minutes.
- Minimum 1 safety observation submission per month in Harbour platform.

**Vendor Management (Technical Services)**
- Coordinate daily and ad-hoc service requests with housekeeping, maintenance, and pantry vendors ensuring zero service.
- Ensure vendors adhere to visitor management procedures and site-specific safety protocols.

**Administrative Support**
- Submit facility-related reports, procurement requests, and assignment outcomes on time, with zero rework due to error.
- Maintain front desk documentation (visitor logbooks, handover records, SOP binders) in an audit-ready format at all times.
- Log, track, and resolve complaints within 1 business day for minor issues, 3 days for escalated ones.
- Support as backup to mailroom services when required.
- Maintain a documented resolution rate of >90% within SLA.

**Requirement**:

- Nitec in Business Administration or equivalent qualification from a recognized institution.
- A minimum of 2 to 3 years of relevant work experience in facilities management, particularly in office administration, is an added advantage. Fresh graduates are welcome to apply.
- Good team player and time management.
- Possess strong self-discipline, good planning and organizing ability.
- Has a good safety mindset and displays good WSH behaviors.

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