Client Onboarding Specialist
6 days ago
We are QCP Capital, a full-suite crypto asset trading firm.
Since our founding in 2017, we have witnessed the potential of crypto assets to transform financial markets and the world at large.
Today we exist at the centre of this change, bridging institutional and crypto ecosystems. We work to catalyse a circle of progress, ultimately to shape a better financial system for generations to come.
We give investors bespoke access to a new class of opportunities. Everything we do is backed by institutional-grade experience, research and infrastructure. Our team is on hand around-the-clock to navigate the ever-evolving markets with you.
Beyond that, we are forging the industry ahead. We provide our community of institutions,
builders and innovators with the resources and liquidity to go further.
**Who we are looking for
**Responsibilities:
- Assist with client onboarding and provide daily support to fulfill client account opening requirements
- Interact with clients regularly to handle all servicing aspects including responding to client queries, KYC, CKA and onboarding
- Coordinating closely with various departments, including Business Development, Front Office and Compliance to ensure completeness of the client onboarding and review process
- Working with Business Managers to streamline and/or automate onboarding processes, meet new regulations, to reduce client onboarding turnaround time, and improve experience;
- Maintains a strong culture of risk and controls in the team through various processes and check-points
- Resolving people, process, and technology challenges in the entire Client Life Cycle Management
- Designing and providing key metrics to measure key success factors and implement enhancements to existing client service workflows
**Requirements:
- 2-3 years of experience in KYC and Account Opening Documentation review, Account Maintenance and Credit documentation.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
- General sense of risk awareness. Risk conscious with emphasis on sensitive data sharing
- Highly proactive and diligent in follow up and follow through. Client focused, organized at bundling of requests and sensible on turnaround time
**The Environment We Offer
As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.
Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long
- term.
We also provide flexible working arrangement as required and a casual and fun work environment to boot
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