Client Onboarding Specialist

10 hours ago


Singapore FX TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company's products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

Lead clients through the onboarding journey, from contract signing to full product adoption. Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process. Deliver tailored product training and resources to clients, including virtual and in-person sessions. Respond to client inquiries promptly, offering clear and professional guidance. Ensure all technical configurations,

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