Client Onboarding Specialist

3 days ago

Singapore beBeeImplementation Full time

Job Title: Client Onboarding Specialist

We are seeking a highly organized and detail-oriented professional to join our team as a Client Onboarding Specialist. In this role, you will be responsible for coordinating the onboarding process for new clients, ensuring smooth transitions and effective communication across departments.

Key Responsibilities:

  • Coordinate virtual teams across multiple regions and functional areas to support client implementation projects.
  • Support operational set-up and coordinate with various departments to gather necessary information.
  • Provide timely updates and respond to general inquiries on the implementation process.
  • Gather and document business and system processes into customer process documents.
  • Prepare simple reports to update stakeholders on project status.
  • Consolidate feedback from clients and internal teams to support identification of areas for process improvement.

Qualifications & Experience:

  • Bachelor's degree or diploma.
  • Minimum 2-3 years of experience in a customer-facing or coordination role within freight forwarding or logistics industry.
  • Technical proficiency with common office software (e.g., Microsoft Office Suite).
  • Fluent in written and spoken English.

Personal Qualities:

  • Ability to adapt and navigate through a dynamic and fast-paced business environment.
  • Strong execution skills and attention to detail.
  • Organized with clear and professional verbal and written communication skills.
  • Willingness to learn new logistics software.
  • Ability to collaborate effectively with direct and virtual teams.
  • Customer-focused mindset.

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