IT Service Management Officer

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

**What you'll be doing**

**Key Roles and Responsibilities**:
**IT Compliance Management**:

- Develop, implement, and maintain IT compliance policies and procedures.
- Conduct regular audits and assessments to ensure compliance with industry standards and regulatory requirements.
- Coordinate with internal and external auditors to facilitate audits and address any findings.

**Cybersecurity Management**:

- Oversee the implementation and maintenance of cybersecurity measures to protect organizational data and systems.
- Monitor and assess potential security threats and vulnerabilities, taking proactive measures to mitigate risks.
- Develop and deliver cybersecurity awareness training to staff.

**User and Stakeholder Management**:

- Serve as the primary point of contact for user and stakeholder inquiries related to IT services.
- Foster positive relationships with stakeholders, ensuring their needs and expectations are met.
- Collaborate with cross-functional teams to align IT services with business objectives.

**Service Delivery Standards**:

- Ensure the consistent delivery of high-quality IT services in line with established standards and best practices.
- Monitor service performance metrics and implement improvements to enhance service delivery.
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs).

**Change Request Management**:

- Facilitate requirements gathering sessions, workshops and interviews to understand and translate ongoing business needs into functional specs.
- Coordinate with relevant teams to ensure changes are executed smoothly and with mínimal disruption to services.
- Maintain accurate records of change requests and their outcomes.

***Knowledge, Skills and Attributes**:

- In-depth understanding of IT compliance frameworks, such as GDPR, HIPAA, ISO/IEC 27001, etc. Previous experience with public sector compliance is a plus.
- Strong knowledge of cybersecurity principles and practices.
- Excellent communication and interpersonal skills, with the ability to engage effectively with users and stakeholders.
- Proficiency in IT service management tools and methodologies.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

**Academic Qualifications and Certifications**:

- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
- Professional certifications such as ITIL, CISA, CISSP, or similar are highly desirable.
- Additional certifications in compliance, cybersecurity or business analysis are advantageous.

**Required Experience**:

- A minimum of 3 years of experience in IT compliance, cybersecurity, or a related field, preferably within a mid to large-sized public sector organization.
- Proven experience in managing IT service delivery and change requests.
- Experience working with cross-functional teams and managing stakeholder relationships.
- Demonstrated success in implementing and maintaining IT compliance and cybersecurity measures

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer