Customer Service Officer

4 days ago


Kallang, Singapore Spot Talents Pte Ltd Full time

**Singapore Leading Distributor of Electrical Products and Accessories Company**
**Customer Service Officer**
Basic Salary: SGD 2400 - SGD 2800
Working Hour: Mon - Fri
*8AM - 5.30PM
Location: Kallang
- Manage customer sales inquiries for both cash and credit transactions
- Up-sell or cross-sell company products and services as appropriate
- Builds positive and effective relationships with clients and ensures their satisfaction
- Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders
- Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given
- Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments
- Successfully negotiate pricing with customers, suppliers
- Process and release accurate invoices for all relevant sales

**Requirement**:

- Min Diploma in any field
- Effective communication and interpersonal skills
- Experience in problem-solving and decision-making
- Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
- Works cohesively as part of a team and has an enthusiastic and good team spirit

**Benefit**:

- Twice performance bonus a year, quarterly incentive schemes and annual profit sharing
- Medical and dental and TCM benefits
- Relevant training and invaluable experience.
- Free parking
- Yearly appraisal and career growth opportunity.
- Work for a company that cares about you.

**Kiang Yu Seng (Calvin) - R1549967**
**Spot Talents Pte Ltd (21C0810)**

**Job Type**: Permanent

Pay: $2,400.00 - $2,800.00 per month

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Postgraduate Diploma/Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sales Coordinator: 1 year (preferred)

Work Location: In person



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