
Strategy Manager
1 week ago
Servicing Sales
- Retail staff, site surveyors, installers - optimisation, training and performance monitoring
- Call centre - optimisation, training and performance monitoring
- Automated CRM stuff - oversee and work with CRM Marketing PIC to implement/execute
- Sell PRISM+ Care via app where possible
- Develop sales tactics and incentives e.g. discount, free first servicing, free soundbar etc.
Churn Management
- Built auto-retry logic inc. CRM and call centre
- Recovery plan if auto-retry fails
- CRM including app
- Call centre
- Incentives/discounts
Subscription Software
- Upsell
- One-time > subscription
- Quarterly > annual / upfront
- Discounts and vouchers engine
- Self-service booking - integration with Salesforce
Data Literacy
- Airtable and general relational database concepts
**Requirements**:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum of 5 years' experience in operations management, with a focus on ground operations.
- Experience managing teams of installers and servicing personnel in the Aircon industry in Singapore.
- Strong organizational, leadership, and interpersonal skills.
- Demonstrated ability to develop and implement standard operating procedures.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced, dynamic startup environment.
- Strong analytical and problem-solving skills - have a good level of Excel proficiency.
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