Technical Key Account Support Executive

2 weeks ago


Singapore Persolkelly Full time

**Provide technical support to high value international and local customers using complex software systems running in mission critical environment.**

**Customer Relationship Management**:Build and maintain strong relationships with clients, serving as the primary point of contact for technical matters.

Technical Support and Issue Resolution: Provide technical guidance, troubleshooting, and issue resolution to customers. Collaborate with internal teams, such as engineering and product management, to address customer concerns promptly and effectively.

**Product Knowledge and Training**: Develop a deep understanding of the company's products or services. Conduct product demonstrations, train customers on product features and capabilities.

**Project Management: L**ead and coordinate technical projects involving customer deployments, integrations, and upgrades.

**Sales Support: C**ollaborate with the sales team to provide technical expertise during the sales process.

**Documentation and Reporting**:Maintain accurate records of customer interactions, technical issues, and resolutions. Prepare regular reports on customer engagement, product usage, and performance metrics.

**Cross-Functional Collaboration**:Collaborate with internal teams, including sales, marketing, engineering, and support, to ensure effective communication and seamless customer experiences.

**Required experience/skills**:

- Possess a strong technical background and understanding of the company's products or services.
- Excellent communication skills
- Strong analytical and problem-solving skills to identify, troubleshoot, and resolve technical issues.
- Demonstrate a willingness to learn and adapt to new technologies, products, and industry trends.

Job Code: JYK

EA License No.: 01C4394

EA Registration No. R1873450

584267



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