Collection Manager

**Description**:
**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

- **Grow Relentlessly**: Striving to become our best, most authentic selves.
- **Enable Teamwork, Disable Politics**: Only by forging togetherness, can we help each other succeed.
- **Test | Measure | Act**: Staying curious and reinventing ourselves, through innovation and experimentation.
- **Focus on Impact**: Creating impact through bias for action and tangible results.
- **Serve with Obsession**: Building win-win relationships for the long-term by having a customer obsession.

We are searching for a **Collection Manager** to oversee a team of collection officers and oversee the procedures to reduce delinquency and default as well as reduce write-offs. Ensure that Collection Policies and SOPs are updated and followed as well as setting up new policies on future new product launches

To ensure success as a Collection Manager, you should possess analytical skills and have great report writing skills. Collection manager should have extensive knowledge of collection-related laws, and continuously find ways to improve the company’s debt recovery.

**What you will do**:

- Developing and implementing collection strategies and policies
- Managing and leading a team of collection officers
- Manage escalated cases raised by the team
- Handle complaint relating to collection team
- Establishing and maintaining relationships with internal and external clients
- Reviewing and analyzing credit reports and financial reports to assess risk and determine appropriate collection strategies
- Monitoring and tracking of collection performance and identifying areas for improvement
- Preparing monthly reports on collection recoveries
- Ensuring compliance with all legal and regulatory requirements related to collections
- Be informed of any latest legislative procedural regarding debt collection
- Proficient in debt-related legal provisions
- Sourcing, assessing and recommending external vendors relating to collection recovery.
- Any other ad hoc tasks assigned

**Requirements**:
**What we are looking for**:

- Preferably experienced with SME financial products
- Proven experience as collection manager or similar role
- Preferably more than 5 years of debt collection experience in finance field
- Knowledge of accounting principles, debt collection laws and regulations and credit risk analysis
- Strong leadership and team management skills
- Excellent communication and negotiation skills
- Working knowledge of MS Office and databases
- Familiarity with laws and legal procedures related to debt collection
- Excellent verbal communication and negotiation skills.

**You will shine in this role if you are/have**:

- Excellent communication and negotiation skills
- Working knowledge of MS Office and databases
- Familiarity with laws and legal procedures related to debt collection
- Excellent verbal communication and negotiation skills.

**Benefits**:

- **Time off**:

- We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible Working** - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical Benefits** - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- **Mental Health and Wellness** - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- **Learning & Development** - We believe learning should never end and we support everyone with self-learning L&D allowances.
- **Tech Support** - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity