Collection Officer

**Description**
**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

- **Serve with Obsession**:Build win-win relationships for the long-term by having a customer obsession.
- **Grow Relentlessly**: Strive to become our best, most authentic selves.
- **Enable Teamwork, Disable Politics**:Only by forging togetherness, we help each other succeed.
- **Test Measure Act**: Stay curious and reinvent ourselves, through innovation and experimentation.
- **Focus on Impact**:Create impact through bias for action and tangible results.

We are searching for a **C**ollection Officer* to oversee the prompt receipt of clients' overdue payments. The debt collector's responsibilities include spotlighting and contacting prominent defaulters, conceiving payment plans, and negotiating updated payment options. You should also inspect clients' adherence to these updated obligations.
To ensure success as a Collection Officer, you should possess polished tracking and strategizing techniques. Ultimately, a top-notch Collection Officer should be instinctive and calculated.
**What you will do**:

- Identifying deviations from predetermined payment plans.
- Contacting delinquent/defaulted accounts via various methods to follow up on their outstanding in accordance to collection policy
- Generate statement of account and sending of reminders to delinquent borrowers
- Proposing realistic, carefully-constructed payment plans.
- Negotiating newly-adjusted payment plans.
- Monitoring repayments of accordance to PTP made
- Keeping accurate records and reporting on collection activity
- Instituting suitable, timely legal action, if needed.
- Proposed unrecoverable cases for monthly write-offs
- Assist Collection Manager with necessary reporting for monthly closing

**Requirements**:
**What we are looking for**:

- Experienced with financial products
- Minimum 2-3 years of debt collection experience in finance field
- Working knowledge of MS Office and databases
- Familiarity with laws related to debt collection
- Excellent verbal communication and negotiation skills
- Fine-tuned telephone etiquette
- Discerning, attentive, and thorough
- Team player as well as individual contributor

**Benefits**
- **Time off**:

- We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible Working** - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical Benefits** - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- **Mental Health and Wellness** - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- **Learning & Development** - We believe learning should never end and we support everyone with self-learning L&D allowances.
- **Tech Support** - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity