
Guest Service Officer
2 weeks ago
**General Job Description**
Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.
**Responsibilities**:
- Greet, receive and bid farewell guests in the front reception counter.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Process guest check
- in and outs.
- Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
- Assist guests with their Hotel/Lounge Facilities.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
- Maintains the cleanliness and neatness of the front desk area.
- Reports any unusual occurrences or requests to the manager or superior.
- Assists in preregistration and blocking of rooms for reservations.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.Any ad-hoc tasks assigned by the superior and the management.
**Requirements**:
- Graduate in Hospitality/ Tourism Management or related fields
- Previous experience in hotel operations is a plus.
- Outgoing, good interpersonal and communication skills
- Ability to work independently and as part of a team.
- Excellent command of spoken and written English
- 5 days work week and must be able to work on shift, including weekends and public holidays
-
Chief Hotel Experience Officer
7 days ago
Singapore beBee Guest Full timeHotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...
-
Customer Service Manager
10 hours ago
Singapore beBee Guest Full time $3,000 - $4,500Job Overview">This role is responsible for overseeing day-to-day operations to deliver a high level of service to our guests consistently. It involves monitoring and ensuring the quality of food & beverage, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.">Oversee daily operations to ensure...
-
Guest Services Officer
2 weeks ago
Singapore ANDAZ SINGAPORE Full timeCome join us to express your Andaz as **Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...
-
Guest Service Officer
1 week ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeGeneral Job Description Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a...
-
Guest Services Officer
3 days ago
Singapore BEVERLY HOTEL PTE. LTD. Full time**Job Description 1) Provide quality customer service; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in & check-out during their stay. 2) Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations 3) Proactively assist...
-
Guest Services Officer
2 weeks ago
Singapore PAN PACIFIC SERVICED SUITES ORCHARD Full time**Position summary statement**: The Guest Services Ambassador is responsible for the overall care, hospitality and service given to our residents throughout their stay. He/she shall provide a very personal, detailed, seamless service to guests. The Guest Services Ambassador takes gentle care of all their guests from arrival until post-departure without...
-
Guest Services Officer
3 days ago
Singapore PAN PACIFIC SERVICED SUITES ORCHARD Full time**Position summary statement**: The Guest Services Ambassador is responsible for the overall care, hospitality and service given to our residents throughout their stay. He/she shall provide a very personal, detailed, seamless service to guests. The Guest Services Ambassador takes gentle care of all their guests from arrival until post-departure without...
-
Guest Service Officer
7 days ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. ...
-
Guest Service Officer
2 weeks ago
Singapore COMMEASURE PTE. LTD. Full timeReddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...
-
Guest Service Officer
4 days ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:Work closely with the Residence Manager Provide good customer service and respond efficiently and tactfully to guests' complaints, requests and enquiries Handle cashiering functions and adhere to the residence's Standard Policies & Procedures Maintain good guest relations with in-house guests at all times Project a...