Customer Relationship Management Lead

2 weeks ago

Singapore Organon Full time

**Job Description**:
Organon is a Women’s Health Company that believes in a better and healthier every day for every woman We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our people.

We’re looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress.

At Organon, you’ll get to enjoy the best of both worlds: the open, agile, collaborative culture of a start-up, and operating at the scale of a Fortune 500 company with an international footprint that serves people in more than 140 markets.

It’s going to be an exciting future—come be a part of it

This exciting, collaborative and high profile opportunity will see you focus your daily activities in the following areas:
**CRM strategy**
- Producing a 3 year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function
- Collaborating with stakeholders both locally and within the SEA cluster to deliver the roadmap in real terms

**CRM capability**
- Championing CRM training in the SEA Cluster for different type of users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)
- Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact

**CRM operation**
- Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration
- Designing the structured multichannel engagement plan for commercial functions to provide feedback
- Leading CRM integration with other platforms and systems in the company
- Establishing guidelines efficient CRM usage for stakeholders
- Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement
- Supporting market expansion and planned new Veeva functionality onboarding
- Supporting day to day operations of CRM

**Your experience**
- Minimum 3 years of experience in CRM/SFE function in MNC pharmaceutical company**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
10%

**Flexible Work Arrangements**:
Not Specified

**Shift**:
Not Indicated

**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R512692

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