Branch Manager

2 weeks ago

Singapore AURA SANCTUARY PTE. LTD. Full time

**Roles & Responsibilities**
- Manage the daily operations of the Branch
- Supervise, lead and motivate team members to achieve and maximise branch’s sales targets
- Conduct daily briefings to inform team members on updates where applicable
- Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and inquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company’s standards and procedure
- Manage the sales and ensure accurate recording of of treatment, services and products
- Prepare Monthly Sales and service reports for Management
- Inventory Management - Ensure accuracy of stock ,proper storage and maintaining of stock
- Manage budget and forecast planning for branch
- Ensure compliance and performance of all initiatives, directives and instructions from immediate supervisor and Management team within stipulated timeline and ensure alignment to overall business strategies
- Ensure compliance of all company’s policies, procedures, rules, regulations, systems and standard operation procedures
- Plan and manage the work schedules of team members
- Prepare Sales Commission for team members
- Coach, motivate and provide support to team members to create positive, productive and prosperous working environment
- Supervise and monitor team members’ work performance and make recommendation for the necessary improvement, corrective measures and actions.
- Promote and sell packages on Company’s treatment, products and services to customers
- Proactively provide after sales support and attend to customers queries / complains when necessary to maintain long term relationship and to ensure repeated business from existing customers
- Build good rapport and ensure customer satisfaction

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