Business Support Specialist

2 weeks ago

Singapore GLOBAL BLUE SINGAPORE PTE. LTD. Full time

Nature and aim of the position

A business support specialist is someone charged with the responsibility in overseeing the daily operation of a business.

He/she is often the first contact with the vendors and merchants (esp. south accounts); therefore, his/her role includes maintaining contact and establishing a good relationship with them for the progress of the business.

He/she is charged with the responsibility for coordinating and supporting in the merchants’ affiliation / de-affiliation back-end processes and systems.

He/she is responsible for the general office administration, including managing marketing collateral inventory for the Commercial Team.

Main duties and responsibilities
- Ensuring outstanding administrative support across all areas of the business and business wide processes
- Responsible for providing quality service for sales management - South Accounts
- Be the focal point for team members and cross functional team to manage affiliation and de-affiliation processes and systems
- Follow policies and procedures (SOPs and eTRS Compliance Management)
- Maintain proper record and e-filing of all agreements and Commercial documentations in SharePoint/OneDrive and/or Salesforce
- Support in eTRS Compliance Management by monitoring daily transactions of newly affiliated merchants, follow up on unusual / high eTRS and ensure test transactions criteria are met
- Manage in BI Insights Subscription and Data Warehousing of all systems
- Assist business support manager and marketing specialist in marketing campaigns / projects and execution process
- Maintain marketing collateral inventory / storage and work with marketing specialist on print requirements

Relates and cooperates mainly with
- Commercial Team - Sales & Marketing
- Country Managing Director
- Finance
- Field Service / Merchant Solutions Operation

Background and Education
- Min 2 years’ of business management and extensive administrative expertise experience
- Experience from Retail, Hospitality or Payment Industry (optional)
- ‘A’ Level / Diploma

Specific skills and knowledge
- Positive CAN DO attitude - see opportunities
- Self-motivated trailblazer - proactive, good time management, able to prioritize without being micromanaged
- Strong listening, verbal and written communication skills - ability to effectively and efficiently communicate complex information to employees at all levels of the organization.
- Strong skills in working with people - positive, genuinely interested in people, patient with others, ability to be supportive and motivate
- Ability to handle confrontation well - doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Ability to handle multiple projects and details on a daily basis
- Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
- Highly organised and able to effectively manage conflicting and competing priorities.
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
- Flexible with the ability to work around changing business needs
- Team player

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