Customer Support Advisor

We Are Caring is a globally-leading social impact organisation focussed on ensuring the ethical recruitment of Migrant Domestic Workers (MDWs), supported by the DBS Foundation. Using advanced smart technology through an online platform and supported by our incredibly passionate team, we have ambitious growth plans against our vision for a world with opportunities for all.

With more than 6 years of operations in Singapore, and having supported more than 5,000 clients and MDWs during this time, we have recently expanded our business into Hong Kong. We are continuing to grow at a fast pace and eager to grow our team alongside this. Our team of over 20 employees globally is filled with passionate, collaborative and caring individuals, connected by our values, who are at the heart of our success.

To learn more about We Are Caring, including our mission and values, please visit our website.

**An overview of the role**:
The main purpose of this role is to ensure the seamless operational running of our hiring process between employers and MDWs, with customer care being central to all you do. Working as a team, you’ll experience the fast-paced life within a start-up and have a real impact on others.

No experience is necessary, as full training and mentoring will be provided alongside sponsorship of the Certificate of Employment Intermediaries (CEI), but we are looking for individuals who are passionate about people and service, with exceptionally strong communication skills.

**Main responsibilities**:

- Ownership of the end-to-end recruitment process of MDWs, including:

- Guiding clients through the hiring journey and advising them on their legal rights and obligations in compliance with the Employment Act and MOM Regulations
- Drafting documentation (including contracts, insurance and other necessary paperwork)
- Updating our internal databases
- Liaison with third-party organisations, including the Ministry of Manpower and Country Embassies
- Leading communications and being the main point of contact to support families and MDWs through the period of employment to ensure the well-being of all parties in a professional manner
- Leading on mediation cases where required, acting with integrity and professionalism
- Work with our team to drive several key initiatives (depending on your passion and career ambitions), supporting our start up business to scale
- Ad hoc projects as required

**Job requirements**:

- Exceptional communication skills, both oral and written
- A key team player, hard working and eager to learn
- A strong affinity for critical thinking, hands-on execution, problem-solving and the ability to respond to stakeholders quickly
- Love working and contributing in a fast-paced environment

**More details and benefits**:

- 5 days per week (across Monday to Sunday with 2 rest days), 9am-6pm
- Please note that weekend work is required, where you will be required to work one weekend day each weekend
- Salary: $2,500-$3,000 per month (dependent on experience)
- 14 days annual leave per year
- Medical Insurance
- Wellbeing Grant
- Bespoke personal development plan
- Working within a fantastic team environment and carrying out meaningful work

We Are Caring is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We Are Caring strives to reflect the diversity of the communities we serve in the makeup of our workforce.

We Are Caring considers qualified applicants without regard to age, gender, race, marital status and family responsibilities, religion or belief, sexual orientation, national origin, disability or any other legally protected class.