Delivery/ Customer Support Advisor

2 weeks ago

Singapore TESLA Full time
Overview

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You'll Do
  • Welcome customers to the Tesla family by making their journey to ownership a delightful experience
  • Regularly update the CRM system to ensure accurate and timely delivery information is available to management
  • Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately
  • Manage all prerequisites of the vehicle registration process for customer
  • Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
  • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level
  • Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
  • Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
  • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
  • Keep up with industry trends and best practices
What You'll Bring
  • Comfortable working in a fast-paced environment
  • Proven ability to work well with others in a team
  • Self-starter who is goal-oriented and highly motivated
  • Excellent communication skills and attention to detail
  • Consistent record of customer service excellence
  • Enthusiastic and passionate about the changes in the personal transportation industry
  • Strong organization and time management skills
  • Proficient with Microsoft Office Suite and CRM tools
  • Ability to work evenings, weekends, and holidays
  • Ability to work across multiple systems
  • Bachelor\'s degree or equivalent combination of education and experience
  • Valid driver's license, 2-year minimum driving record required with a clean driving history
  • Perform additional responsibilities as assigned to meet business needs
Salary and Application

Salary match, number of applicants, and skills match are provided for insights. Your application will include the following questions:

  • Which of the following statements best describes your right to work in Singapore?
  • What's your expected monthly basic salary?
  • Do you have a current Singaporean driver's licence?

Our mission is to accelerate the world's transition to sustainable energy. With global temperatures rising, the faster we free ourselves from fossil fuel reliance and achieve a zero-emission future, the better.

In pursuit of this mission, we make electric vehicles that are not just great EVs, but the best cars, period. We also produce and install infinitely scalable clean energy generation and storage products that help our customers further decrease their environmental impact. When it comes to achieving our goals, we pride ourselves in accomplishing what others deem impossible.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Support Officer

#J-18808-Ljbffr

  • Delivery Advisor

    3 days ago

    Singapore Tesla Full time

    What to Expect The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of...

  • Delivery Advisor

    1 day ago

    Singapore Anaplan Full time

    At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our...

  • Technical Product Advisor, Customer Support Specialist

    1 week ago

    Singapore beBeeProduct Full time

    Job Title: "> Technical Product Advisor, Customer Support Specialist "> Overview "> As a Technical Product Advisor, you will play a crucial role in supporting customers globally. You will leverage product knowledge to own end-to-end customer solutions, develop diagnostic tools/automation, and troubleshoot technical issues. "> Key Responsibilities ">">...

  • Clinical Support Advisor

    1 week ago

    Singapore beBeeCustomerSupport Full time $4,000 - $6,000

    Job Title:Clinical Support AdvisorWe are seeking an experienced Clinical Support Advisor to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional support to our clients and patients.The ideal candidate will have strong communication skills, the ability to work in a fast-paced environment, and...

  • Hsbc Life Financial Advisors

    2 weeks ago

    Singapore ALLIANCE BUSINESS SUPPORT PTE. LTD. Full time

    **JOB DESCRIPTION & REQUIREMENTS We are a global leading financial services company seeking talented and driven individuals to join our team as our **Financial Advisors and Financial Management Trainees **. As a Financial Advisor, you will participate in a comprehensive training program that will equip you with the skills and knowledge necessary to succeed...

  • Customer Service Advisor

    5 days ago

    Singapore Atlaz Full time

    Customer Service Advisor / Customer Service Officer (Automotive Workshop – Ubi) We are looking for a dedicated Customer Service Advisor / Customer Service Officer to join our automotive workshop located in the Ubi vicinity. This role serves as the main point of contact for customers, ensuring a smooth and professional experience from vehicle drop-off to...

  • Technical Product Advisor, Customer Support Specialist

    1 week ago

    Singapore beBeeProduct Full time $150,000 - $180,000

    Job Title:">Technical Product Advisor, Customer Support Specialist">Overview">As a Technical Product Advisor, you will play a crucial role in supporting customers globally. You will leverage product knowledge to own end-to-end customer solutions, develop diagnostic tools/automation, and troubleshoot technical issues.">Key Responsibilities">">Prioritize and...

  • Customer Sales Advisor

    2 weeks ago

    Singapore MOTOSERV PTE. LTD. Full time

    **Customer Sales Advisor** Join our dynamic team as a Customer Sales Advisor, where you’ll play a crucial role in both administrative and customer-facing functions. **Key Responsibilities**: - **Administrative Excellence**:Maintain accurate staff records and manage all administrative issues efficiently. Coordinate and disseminate vital information to...

  • Chief Customer Technology Advisor

    1 week ago

    Singapore Salesforce Full time

    **Job Category **:Sales **Job Details**: **Chief Customer Technology Advisor**: ( **NOTE: This position can be based either in Thailand or Singapore **) The Account Chief Customer Technology Advisor (CCTA) is a customer-facing role to guide our most strategic customers and prospects on their digital transformation journeys as they respond to the challenges...

  • Manager, IT Service Delivery, ETS

    5 days ago

    Singapore Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...