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Reservation Agent

3 weeks ago

Singapore JEWEL CHANGI AIRPORT HOTEL PTE. LTD. Full time

Provide reservations and administratve support for the hotel.
- Process all reservation requests, changes and cancellation received by phone, fax or mail.
- Knows the selling status, rates, and benefits of all package plans.
- Understand the Hotel's policy on guaranteed reservations and no shows.
- Create and maintain reservation records, ensure details are kept up to date.
- Communciate accurately reservation information and guest requests.
- Assist in pre arrival activities.
- Administrative duties as given by supervisor

**What is this person like?**
- Has an excellent interpersonal and communication skills across all departments within the hotel.
- Is flexible and able to adapt to changing situations, needs and priorities.
- Strong, assertive, and self-motivated individuals with natural urge to achieve results and accomplish self-imposed goals.
- Open, direct, transparent and ethical.
- Pro-active with the ability to think ahead and plan for multiple outcomes.
- An independent decision maker and occasionally utilize team consensus or collaboration.
- High energy, positive “can do” attitude, possessing an overwhelming desire to succeed.