Senior Manager, Technology Services
2 weeks ago
Establishes organisation's overall IT infrastructure joint strategy and roadmap to transition the organisation towards its future-state IT infrastructure (various cloud, network, storage and security technologies, as well as cloud computing models and services)- Assist with Defining, driving and implementation of a strategy to drive adoption of service management and operational best practices relevant to on-premises and cloud computing services.- Develop and implement a strategy and roadmap for achieving organizational excellence in the ITSM services, procedures and tools- Ensuring and be concerned with things that require immediate attention to carry out successful execution of KEN's IT security operations, and business continuity; Joint Development with Cyber Security team and enforce security protocols, policies, and procedures necessary for safeguarding cybersecurity threats.- Vendor Management for managed services- Acting as a trusted strategic advisor: May work alongside business leaders to help determine which projects should be undertaken why and when, not just how.- Drive strategic/vision and forward planning & implementation in respective areas for continuous growth and improvements.- Senior Manager of Infrastructure and Operations:- Accountable for managing the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products.-
- Set infrastructure standards and optimize savings through compliant procurement of compliant products, in collaboration with Enterprise Architects, regional technology heads and Global Procurement.-
- Accountable for server infrastructure, network and connectivity services, Unified Communication services, storage and backup services, cloud computing, desktop services, file and print services, mobile services, and authentication services.-
- Vendor management of managed services-
- Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams-
- Globally available, resilient and flexible technology platforms which are secure by design and cost effective (Hybrid Cloud, O365, Global Network, etc.)-
- Service Management Quality and Excellence:- Responsible for leading a team in the areas of service transformation, service management, metrics, and reporting benchmarking against ITIL ITSM Framework and standards-
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery-
- Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes-
- Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders-
- Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams-
- Provide tactical and strategic recommendations based on ITSM key performance measures-
- Security and compliance included by design in various Technology Services Platforms. Automated identification and remediation of security and compliance configurations-
User Experience Transformation:- Using self-service, predictive analysis, self-healing to improve users experience (Faster turnaround, lesser disruptions, easier to use)-
- Manage People-
- Review operational strategies, policies and targets across teams and projects-
- Develop strategies for resource planning and utilization-
- Oversee the development of learning roadmaps for teams and functions-
- Establish performance indicators to benchmark effectiveness of learning and development programs against best practices-
- Implement succession planning initiatives for key management positionsJOB REQUIREMENTS- Degree in Computer Science, Information Technology, Computer or Electronics Engineering or any other IT major.-
- In-depth knowledge of IT Service Management (ITIL) frameworks inclusive of Servicenow, Cloud Computing and Global Connectivity Infrastructure Support.-
- Demonstrated experience in leading process improvement and organization change initiatives.-
- Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.-
- Excellent presentation, time management, and collaborating skills.-
- Technical competence (understand service offerings, etc.).-
- Motivated, goal oriented, persistent and a skilled negotiator.-
- High level of initiative and work well in a team environment.-
- Handles stressful situations and deadline pressures well.-
- Detail-oriented, decisive and persuasive.-
- Plans and carries out responsibilities with mínimal direction.-
- Coach, counsel and is responsible to maximum development of direct reports to meet member and organizational and individ
-
Manager, Information Technology
5 days ago
Singapore TEENET TECHNOLOGY (SINGAPORE) PTE. LTD. Full time**Job Description**: - Collaborate with the CEO on strategic planning and execution. - Identify new business opportunities, technologies, and markets. - Translate company vision into actionable operational plans. - Oversee daily operations across departments (e.g., Development, IT Infrastructure, Support, Sales, Marketing, HR, and Finance). - Ensure...
-
Senior Technology Manager
1 week ago
Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full timeKAIROS GLOBAL SEARCH PTE. LTD. is committed to staying ahead of the curve in digital innovation. We are seeking a highly experienced Senior Manager, Digital Transformation to lead our technology-driven initiatives and drive business growth.Key Responsibilities:Develop and execute digital strategies that drive business growth and improve operational...
-
Singapore Citi Full timeThe Business Senior Technology Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of...
-
Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit a Senior Project Manager, Microsoft. **Senior Project Manager, Microsoft Technologies** **Project Delivery** - Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organisation -...
-
Information Technology Operations Manager
2 weeks ago
Singapore AsiaPac Technology Pte Ltd (from M1) Full timeInformation Technology Operations Manager We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service...
-
Senior Ai Solutions Architect
2 days ago
Singapore LAWNET TECHNOLOGY SERVICES PTE. LTD. Full time**ABOUT US** LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct...
-
Information Technology Project Manager
7 days ago
Singapore RMR INFORMATION TECHNOLOGY SERVICES PTE. LTD. Full time**Project Planning and Initiation**:Define project goals, scope, deliverables, and timelines in collaboration with stakeholders. Develop detailed project plans, including schedules, resource allocation, and risk management strategies. Identify key project milestones and set measurable objectives. - **Team Leadership and Coordination**:Lead cross-functional...
-
Manager/senior Manager
2 weeks ago
Singapore WongPartnership Full timeAdvertised on : 19 Nov 2024 | Closing Date : 28 Feb 2025_ _ - WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.- The firm’s continued success in Singapore and across the region is...
-
Head of Information Technology
6 days ago
Singapore TENKUMO TECHNOLOGY PTE. LTD. Full timeLead and provide IT corporate shared services for companies locally and overseas. - Develop technical aspects of the company’s strategy to ensure alignment with its business goals. - Lead and manage the IT team in all aspects of IT may it be including IT infrastructure team, Applications/software team, security, system implementation, IT support, and IT...
-
Enterprise Account Manager
4 days ago
Singapore JJ Consulting Services Full timeOur client is a global and established Multinational Company, who is seeking to recruit an Enterprise Account Manager(Technology). This position is based in Singapore. **Enterprise Account Manager (Technology)** Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global and enterprise accounts by positioning...
-
Senior Oracle Database Expert
2 weeks ago
Singapore Millennium Technology Services Full timeJob Title: Senior Oracle Database ExpertMission Statement:At Millennium Technology Services, we strive to deliver exceptional results by leveraging the expertise of our top-notch professionals. As a Senior Oracle Database Expert, you will play a pivotal role in maintaining and improving our enterprise-level databases.Key Areas of Focus:• Design and...
-
Senior Vice-president, Technology Risk
1 week ago
Singapore Hays Finance Technology Singapore Full timeA New York Stock Exchange listed global bank is looking for a Senior Vice-President, Technology Risk. **Your new company** A New York Stock Exchange listed global bank is looking for a Senior Vice-President, Technology Risk to join their team. This will be an expansion role as they seek to grow their team. **Your new role** - To manage the Technology Risk...
-
Securities Services Client Technology Pm
2 weeks ago
Singapore Citi Full timeThe Securities Services Client Delivery Technology PM manager is a senior experienced member of the Client Delivery unit and as such is responsible for both the successful delivery of his or her own Citi institutional client projects and also assisting in the ongoing progress of the other client projects the APAC Technology PM team is more broadly managing....
-
Singapore TECHNOLOGY SERVICES GROUP PTE. LTD. Full timeSingaporean technology startup with clients in Europe and USA is looking for a superstar operations manager who can help oversee every department and help lead the company to continuous growth. You will be reporting directly to the founders, and you will be responsible for hiring, building and managing the teams for the various departments. The company is...
-
Technology Solutions Manager
1 week ago
Singapore New Era Technology Full timeNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world.About the RoleThe Unified Communications Services Manager will lead the mid-market Unified Communications (UC) function and employees aligning with the division's business strategy.Key Responsibilities Include:Managing the provision of service and...
-
Information Technology Service Delivery Manager
2 weeks ago
Singapore HCLTech Full timeWe are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment...
-
Senior Manager of Technology Development
2 weeks ago
Singapore OAKTREE CONSULTING Full timeSenior Manager of Technology DevelopmentOAKTREE CONSULTING is seeking a highly skilled Senior Manager of Technology Development to lead our technology efforts. The successful candidate will be responsible for identifying emerging technologies and industry trends that can drive innovation and competitive advantage.About the RoleThis role requires strong...
-
Chief Technology Officer
3 days ago
Singapore YESCOM TECHNOLOGY PTE. LTD. Full time**Responsibilities**: - Partnering with senior stakeholders to ensure technical requirements and objectives are met for each business unit and function, with an aligned path and timeline for building new and improved capabilities. - Ensuring that technology resources meet the company's short and long-term needs and that they are used efficiently, profitably...
-
Medical Technology Innovation Manager
2 weeks ago
Singapore SINGAPORE HEALTH SERVICES PTE LTD Full timeAt SINGAPORE HEALTH SERVICES PTE LTD, we are dedicated to fostering innovation in the field of medical technology. As a Medical Technology Innovation Manager, you will play a vital role in driving this mission forward.About the RoleThe successful candidate will support the Senior Manager and Director in the day-to-day operations of our medical technologies...
-
Regional HR Service Delivery Senior Manager
2 weeks ago
Singapore Atlas Technology Solutions Full timeWe believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially...