Business Development Director

1 week ago

Singapore THE OS COLLECTIVE PTE. LTD. Full time

**What we do and what it means if you join us?**

At AGENCY we work with organisations and global businesses to design and implement new business solutions that drive value. Our work is at the intersection of product and service design, interaction design, environmental design, organisational transformation and business strategy and launch.

Our daily working life feels like a nimble start-up business yet we have established the types of benefits and project work that a larger business in our industry would offer too.

AGENCY is now 5.5 years old. We are fast developing a reputation for defining some of the most cutting edge briefs in Singapore for the clients we work with. We pride ourselves on the manner in which we support the development of briefs that will bring the most value to our clients, their people and the people they serve. Examples from the last year - Envisioning a sense of place for a culturally significant precinct in Singapore by forming the principles and brief for space planning, architecture and experience design; The future of healthcare, as a model, as a well-designed experience, how it should necessarily evolve to impact the wellbeing of all involved.

We are creating a strong team of designers, business strategists, venture builders across the disciplines of product, engineering, environments, interaction, service, communications and business. If you join us we design our teams with the various disciplines that suit the problem we are looking to solve. The team will uncover key insights that define the strategy and execute the design to bring that strategy to life.

**How the Business Development Director plays a pivotal role that drives the growth of our business**

The Business Development Director plays a partner role with our business and design leaders in identifying inspiring, high-potential client relationships, programs and projects. You will also design briefs that meet the needs of our clients, our community, and the AGENCY business.

The Business Development Director showcases critical thinking, storytelling skills, and business know-how. The role of the Business Development Director is to understand what our clients are asking for, what they really need, and how that overlaps with the value that AGENCY brings: our own craft, capabilities and business vision. At AGENCY we pride ourselves on supporting our clients so that we can craft engagements that bring the most impact for our clients and really activate the imagination and strengths of our AGENCY teams.

We are looking for someone who can inspire the client management, client working teams and the AGENCY designers to do their best work.

**Once you join you will**:

- Contribute your point of view in the design innovation and strategy space: You will be asked to bring your experience and passions to help shape the stories we tell and the work we do. We are looking for someone who has demonstrated a point of view in some of the following areas: service design, humanising technology, designing for augmented intelligence, or venture design.
- Communicate AGENCY’s value in compelling ways: Business development is where AGENCY’s design process, transformation expertise, business strategy and storytelling process commences.
- Create systems to support how AGENCY does business development, making AGENCY work smarter, better and faster: qualifying leads, writing proposals, supporting and guiding relationships and communications with clients, and navigating the internal processes of scoping projects, managing procurement and legal processes and assigning teams are all critical to your role.
- Build strong relationships with clients locally and regionally where necessary, and become a trusted point of contact in order to create the best opportunity for the best work.
- Know about and demonstrate knowledge of the client’s business and the issues they face: know what questions to ask, and push for.
- Acquire and maintain the business in line with AGENCY's business evaluation criteria, such that you are in charge of at least SGD 5 Million in fiscal billings per year

**Relevant experience**:

- 10+ years of professional experience, with experience in Asia, preferably in Singapore and South East Asia, in a client-facing role.
- Client service skills. Experience in building meaningful, trust-based relationships with people inside and outside of an organisation. With a good consistent track record of building high impact engagements
- Demonstrated driving the momentum of client relationships, managing a pipeline of leads and creating opportunities to win great consulting and project work.
- The ability to multi-task and work efficiently and effectively in a dynamic, fast-paced environment
- Business and consulting savvy, with an ability to think strategically
- Strong presentation skills with a creative storytelling approach
- Excellent written and verbal communication skills
- Comfortable working in highly collaborative teams

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