Regional Staffing and Planning Manager

3 days ago


Singapore Apple Full time

**Summary**

Posted: 27 Sep 2024

Role Number**:200570247**

**Description**

Oversees weekly commit levels by role/language for regional network Align with boundary teams, where applicable, to drive process improvement, change management Builds partnerships with internal regional directors, local management, and various functional departments to drive improvements for the extended regional network Hosts weekly 1:1s with partner leadership Ensures business continuity, disaster recovery planning Reviews business escalations to and from outsource partners in compliance with Apple policy Consolidates all regional operational issues and aligns with boundary teams to drive efficiency and standardization across the network Provides regional support for new partners, sites, geo expansion Facilitates knowledge share, global alignment of OSV best-practice exchange Provides Invoicing support Infrastructure oversight

**Minimum Qualifications**
- Minimum 5-10 years of demonstrated work experience in a contact center environment, project management, or vendor management
- Exceptional organization and project management skills
- Detail-oriented
- Proven ability to assess business needs, prioritize accordingly, and escalate appropriately
- Excellent communication and presentation skills
- Skilled at resource balancing and conflict management
- Strong analytical skills and experience using data to drive decision-making
- Proven ability to liaise with business stakeholders
- Strong understanding and experience working with outsource vendors
- Knowledge of negotiation principles
- Ability to work with teams based in multiple reg
- Proficiency in English and Mandarin Chinese
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity

**Preferred Qualifications**
- Japanese is a plus
- Able to travel approximately 1-2 times per quarter, sometimes more
- Bachelor's Degree, or equivalent experience



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