Customer Excellence Executive

1 day ago


Singapore EXPLORER ACADEMY Full time

Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
- Accountable for meeting and exceeding sales targets that are aligned with the core competencies of the company.
- Develop and establish new contacts and sales leads to achieve sales targets.
- Collaborate with different teams to ensure the successful execution of client engagement and meeting/exceeding service level expectations.
- Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to enhance service quality.
- Stay up-to-date with our academy’s curriculum and continuously educating customers on our new benefits and curriculum highlights
- Understand competition and trends in the education industry to develop sales strategies and initiatives.

**Requirement**:

- Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
- Experience from a cabin crew background (Plus Point)
- Exceptional communication and interpersonal skills to build rapport and credibility with customers
- Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
- Detail-oriented with strong time management skills.
- Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
- Knowledge of and experience with CRM and customer relationship management (plus point) Able to work 4 weekdays and 1 weekend.

**Details**
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend
- Weekday: 12-9pm
- Weekend: 9-6pm
- Remuneration: $2000 - $3000



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