Customer Excellence Executive

1 week ago


Singapore RYDE TECHNOLOGIES PTE. LTD. Full time

Ryde Technologies is looking to hire a **Customer Excellence Executive** to provide technical support to users in an efficient and accurate manner. You will be considered as the company’s front liner and you will solve basic technical problems and provide support for all assigned areas.

**Responsibilities**:

- Identify user needs and help customers use specific features;
- Update our internal databases with information about technical issues and useful discussions with users;
- Monitor user complaints on social media and reach out to provide assistance;
- Follow up with users to ensure their technical issues are resolved;
- Gather user feedback and share with our teams.
**Requirements**:

- 3 years+ proven experience in providing customer service support;
- Proficiency in English, both written and verbal;
- Familiarity with our industry is a plus;
- Experience using help desk software and remote support tools;
- Excellent communication and problem-solving skills;
- Multi-tasking abilities under pressure;
- Patience when handling tough cases;
- Positive and friendly attitude.

**Salary**: $2,200.00 - $3,000.00 per month

Schedule:

- Day shift



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