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Director, Business Partnering Apac

3 weeks ago

Harbourfront Avenue, Singapore The Coca-Cola Company Full time

**Director, Business Partnering APAC **(Individual Contributor Role)**

**Locations**:Singapore, Philippines

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

**Position Overview**:
As the Financial Hub Business Partnering Lead supporting APAC (Asia Pacific), you will play a critical role in establishing credibility and building trusted relationships with senior customers in the APAC OU (Operating Unit) team. You will be responsible for modelling our commitment to customer service, delivery excellence, and operational efficiency. In this position, you will work collaboratively across the Business Partnering team to gather feedback, drive initiatives, and improve the relationship with business customers. A strong focus on problem-solving, management skills, and the ability to build strong client relationships is essential for success in this role.

**What you’ll do for us**
- Establish solid relationships with senior customers in APAC, demonstrating Financial Hub dedication to customer service, delivery excellence, and operational efficiency.
- Gather APAC senior customer relationship feedback on Financial Hub performance to ensure we meet expectations and maintain high levels of customer satisfaction.
- Own APAC customer service agreements and performance scorecards on behalf of FS, driving a service and customer mindset throughout the team.
- Collaborate with the Financial Hub APAC stakeholders to analyse customer feedback themes.
- Drive initiatives aimed at improving the relationship with business customers in APAC.
- Act as the single point of accountability for new work, including services, scope, and projects coming from APAC. Coordinate with Financial Hub to deliver the work and commit to performance levels.
- For APAC, manage processes such as Customer Issue & Risk Management, Customer Satisfaction, New Work Requests / Projects, Demand Management, Customer Performance Reporting, Budgeting/Forecasting, Services Agreements Management, and Structure & Resourcing.
- Work with Transformation leadership to understand the priorities of improvement initiatives and how they may support or benefit/impact APAC business customers.
- Work seamlessly across Financial Hub to represent all services delivered - partnering with Financial Hub and its customers to bring the best.

**Qualifications and Requirements**
- Excellent academic background including a bachelor and/or master's degree in accounting, Finance, Economics, Business Administration, or any other appropriate academic major.
- At least 8 years of experience in change management, organizational development, transformation, business partnering, or a similar role.
- Previous experience in finance transformation and process improvement initiatives will be highly desirable.
- Strong analytical skills that enable you to think out of the box and come up with innovative ideas to address complex accounting questions and solve customer relationship problems.
- Excellent executive communication and presentation skills and the ability to explain specialized concepts to non-technical audiences.
- Experience building and maintaining successful business relationships within the Coke environment.

**Functional Skills**
- Fostering an efficient, innovative, and team-oriented working environment by maintaining cooperative relationships that lead to open communications and sharing of information.
- Ability to build rapport with stakeholders at all levels, fostering strong relationships and business partnerships.
- Strong analytical, problem-solving and project management abilities.
- Comfort with ambiguity and the ability to adapt quickly to changing priorities.
- Effective teamwork skills, with a focus on collaboration and consensus-building.
- Detail-oriented and organized, with a commitment to maintaining high-quality standards.
- Excellent problem solver who looks for creative solutions that maintain customer relationships within the Financial Hub operating guidelines
- Ability to help teammates at all levels develop a customer service focused mindset.

**What We Can Do For You**

You will be part of the Finance Hub team where teams are the new heroes and our leaders are expected to be role models, set the agenda and help people bring their best. We are delivering against our global purpose, of refreshing the world and making a difference.

We offer:

- Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Le