
Loyalty Program Builder
1 week ago
MetroResidences is building on our passion for the guests, upgrading the overall guests' experience, and taking it to the next level.
We are looking for a **Loyalty Program Builder **to help us retain our core customer base. In this role, you will deal directly with our guests/customers to find out what issues they are facing, how we may improve our services, and how to retain their business.
**Job scope**:
- Be the primary point of contact and build long-term relationships with customers(for pre, during and post-sales)
- Oversee the development and execution of the customer loyalty program to recognize and reward our customers
- Track, measure, and report on digital marketing campaigns across all digital channels
- Plan, execute and optimize digital campaigns and initiatives
- Ensuring product quality and brand experience align with brand standards and guest/customer expectations
- Keeping track of and analyzing guest/customer journey
- Manage all inbound activities via marketing software
- Manage and allocate tickets at the correct customer phase
- Identify guest/customers profiles and gaps in guest/customer journey to update internal stakeholders and teams
- Measure results and optimize lead nurturing workflows for these segments to convert leads into customers
- Analyze and generate monthly gap analysis reports and suggest improvements to the stakeholders
**Requirements**:
- Marketing, communication, or business degree/relevant qualifications
- 2 - 3 years of experience in Marketing, PR, or digital communication
- Excellent communication and interpersonal skills
- Strong conflict resolution skills
- Prior experience with Hubspot is a plus
- Self-motivated, and able to work independently as well as a team player
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