Lead Loyalty Program Executive

1 week ago

Singapore beBeeLoyalty Full time $80,000 - $120,000

Job Overview

We are seeking a seasoned professional to lead our loyalty program for credit card customers. This is an excellent opportunity for someone who is passionate about customer engagement and retention.

Key Responsibilities:

  • Redemption and Engagement Campaigns: Plan, execute, and monitor redemption and engagement campaigns from launch to fulfillment, ensuring high levels of customer satisfaction and loyalty.
  • Communication Strategy: Develop and implement a robust communication plan to engage with credit card customers, enhancing their overall experience and promoting brand loyalty.
  • Customer Queries and Investigations: Respond to customer inquiries, conduct thorough investigations with platform vendors if necessary, and propose revised processes to streamline operations without compromising risk exposure.

Requirements:

  • Proven Track Record: Minimum 3 years of experience in a similar role, demonstrating expertise in customer engagement, loyalty programs, and campaign execution.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to craft compelling messages that resonate with diverse audiences.
  • Strategic Thinker: Ability to think strategically, identifying opportunities to enhance customer experiences, improve loyalty, and drive business growth.

Benefits:

  • Career Advancement Opportunities: Join a dynamic organization that values employee growth and development, offering opportunities for career advancement and skill enhancement.
  • Diverse and Inclusive Work Environment: Collaborate with a diverse team of professionals who share a passion for excellence, innovation, and customer-centricity.

About Us

This organization is committed to creating a work environment that is inclusive, respectful, and supportive of all employees. We strive to foster a culture that promotes diversity, equity, and inclusion, where everyone feels valued and empowered to contribute their best work.

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