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Assistant Manager/manager, Retail Operations

2 weeks ago

Central Singapore Sembcorp Industries Full time

Singapore, Central, Singapore
- Department
- Energy Retail
- Job posted on
- Dec 23, 2024
- Employment type
- Permanent

**ABOUT SEMBCORP INDUSTRIES**
- Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

**Purpose and Scope**
- Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
- Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

**Key Roles and Responsibilities**
- Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
- Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
- Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
- Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
- Manage and support new billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
- Team leader for operational functions such as billing operations, customer support or collections.

**Qualifications & Experience**
- Min a Degree Holder.
- Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
- Minimum 2 years of experience in managing a team.
- In-depth knowledge and experience in business process improvement and project management and implementation preferred.

**Preferred Skills & Characteristics**
- High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
- Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
- Excellent communication and interpersonal skills.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

- **Institution-first Mindset** - Put the interest of the Group ahead of individual interests.
- **Collaboration**- Deliver through collaborating across markets, businesses and functions.
- **Accountability** - Hold team and self accountable to deliver on our commitments.