Assistant Manager, Retail Operations

6 days ago

Singapore ESR Group Full time

Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
- Conduct daily Mall common area pre-opening checks.
- Management of service contractors to effectively achieve the highest standard.
- Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
- Ensuring the building services and common facilities are kept in excellent condition.
- Conduct regular building inspections to ensure compliance to authorities’ requirements
- Coordinate the procedures and fit-out of the premises leased to retailers.
- Arrange with retailers for handing / taking over of the premises to / from retailers.
- Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
- Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
- Assist to prepare annual budget, and ensure that expenses are within budget
- Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
- Ensure that all operational issues and emergencies are attended promptly and rectified with mínimal inconvenience and disruption.
- Manage and attend to all feedback and service requests in a timely manner
- Any other duties assigned.

**Requirements**:

- Degree / Diploma in Building, Facilities, Estate Management or equivalent.
- Minimum 3 years of shopping centre operations working experience.
- Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
- Possess initiative and a positive working attitude.
- Willing to work beyond standard operating hours, when required
- Strong verbal and written communication skills.

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