Assistant Manager, Retail Operations

2 weeks ago


Central Singapore PERSOLKELLY Full time

We are seeking to hire an Assistant Manager, Retail Operations - reporting to the Senior Manager, Retail Excellence and Customer Experience, the role will be developing and leading the rollout of retail operations & processes across the region, acting as the custodian of all store related processes within the organisation whenever there are new initiatives or projects in the retail stores and driving process efficiency and elevate customer experience by setting regional direction on best practices and customer journey within the store.

Contract duration: 12 months

**Responsibilities**:
**Optimize Store Performance**
- **Analyse and review Country performance.**:

- **Collect, analyse and interpret data related to sales, productivity, customer behaviour and other key performance indicators.**:

- **Conduct market research on customer and cast behaviour and trends to identify opportunities to improve customer experience and cast performance.**:

- **Identify trends, patterns and insights that can support strategic planning and improve operational efficiency and customer experience.**

**Operations Excellence**
- **Work with cross functional teams to establish regional operational guidelines, simplify operations and eliminate inefficiencies.**:

- **Update SOM annually to ensure that processes are relevant and in line with company policies.**:

- **Be the custodian of Store Operational process and key contact for cross functional team to refer to.**

**Elevate Customer Experience**
- **Work with cross functional team to ramp up Beauty Services in-stores.**:

- **Work with BI or other cross functional team to create regular reports and dashboards to track and communicate key performance metrics to the Retail Team and other stakeholders.**:

- **Communicate meaningful performance update to Retail Team and other stakeholders to drive results.**

**Influence and Drive Action**
- **Develop or refine strategies to improve the efficiency and productivity at the stores including improvement of store processes.**:

- **Support cross functional partners to drive processes and follow up with them to deliver agreed milestones.**

**Upskill Retail Organisation and Be a Mentor**
- **Support Senior Manager by providing guidance to Country Retail Ops team on best-in-class in store operations execution, customer experience and store performance.**:

- **Create impactful PowerPoint presentation that effectively conveys our desired message.**:

- **Perform analyses to support the presentation.**:

- **Work and liaise with markets and cross functional departments to solicit insights and information.**:

- **Support Regional Ops Team in selected project executions.**

**Key Skills / Experience**:

- **Passion for retail and a love for beauty will be a plus**:

- **Experience in running retail operations**:

- **Quick-thinking and adaptive in a fast-paced environment to prioritize tasks while managing multiple deliverables**:

- **Good people management, communication & stakeholder management skills**:

- **Demonstrated experience working with diverse members and cross-functional teams**:

- **Resilience & problem solving mentality**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1108634 (Lim Shi Mei)


  • Retail Manager

    2 weeks ago


    Singapore LOTTE Travel Retail Singapore Full time

    The main responsibilities for Retail Manager is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures. The Store Manager will lead by example and have a hand’s on approach to the business with high levels of attention to details to maximize sales and...

  • Retail Assistant

    4 weeks ago


    Singapore U-ONE RETAIL (S) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for friendly, motivated individuals to join our retail team as Retail Assistants. Whether you're seeking a full-time or part-time role, we welcome you to grow with us in a fun and supportive environment.Job Responsibilities:• Assist customers with inquiries and purchases• Maintain cleanliness and organization of the...

  • Retail Assistant

    3 weeks ago


    Singapore U-ONE RETAIL (S) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for friendly, motivated individuals to join our retail team as Retail Assistants. Whether you're seeking a full-time or part-time role, we welcome you to grow with us in a fun and supportive environment.Job Responsibilities:• Assist customers with inquiries and purchases• Maintain cleanliness and organization of the...


  • Singapore Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Retail Assistant

    7 days ago


    Central Singapore Wine Connection Singapore Full time

    **Wine Connection is looking for a**Retail Assistant** **who is**: - **on fire with passion and gratitude**: - **possesses excellent people and leadership skills**: - **takes ownership of the role, mission and vision**: - **remains humble and is trustworthy,**: - **always doing what you say you’re going to do.** **Staff Benefits & Job...

  • Retail Assistant

    5 hours ago


    Singapore U-ONE RETAIL (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsWe are looking for friendly, motivated individuals to join our retail team as Retail Assistants. Whether you're seeking a full-time or part-time role, we welcome you to grow with us in a fun and supportive environment.Job Responsibilities:• Assist customers with inquiries and purchases• Maintain...


  • Central Singapore Sembcorp Industries Full time

    Singapore, Central, Singapore - Department - Energy Retail - Job posted on - Dec 23, 2024 - Employment type - Permanent **ABOUT SEMBCORP INDUSTRIES** - Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support...


  • Singapore ESR Group Full time

    Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers. - Conduct daily Mall common area pre-opening checks. - Management of service contractors to effectively achieve the highest standard. - Assist in coordinating, and conducting inspections...

  • Retail Assistant

    5 days ago


    Central Singapore Bottles Pte Ltd Full time

    We are looking for a young, energetic and service-oriented Retail Assistant. As a Retail Assistant, you will assist the Store Manager in taking care of our retail store. General duties include: - Handling customer queries on products - Keeping the display arrangements neat and aesthetic - Assisting with restock arrangements - Safeguarding of products -...

  • Retail Assistant

    5 days ago


    Central Singapore The People Lab Pte Ltd Full time

    **Responsibilities**: - Serve as the main point of contact, greet and assist customers with product inquiries and recommendations. - Manage sales transactions and process payments - Restock shelves and ensure products are displayed attractively. - Inventory management, including stocktaking and organising new stock. - Maintain a clean, organised, and...