Assistant Manager, Retail Operations

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• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.
• Conduct regular building inspections to ensure compliance to authorities' requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing / taking over of the premises to / from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers' consultants / contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Manage and attend to all feedback and service requests in a timely manner
• Any other duties assigned.
  

• Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
• Conduct daily Mall common area pre-opening checks.
• Management of service contractors to effectively achieve the highest standard.
• Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
• Ensuring the building services and common facilities are kept in excellent condition.
• Conduct regular building inspections to ensure compliance to authorities' requirements
• Coordinate the procedures and fit-out of the premises leased to retailers.
• Arrange with retailers for handing / taking over of the premises to / from retailers.
• Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers' consultants / contractors, service providers and Mall Management.
• Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
• Assist to prepare annual budget, and ensure that expenses are within budget
• Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
• Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
• Manage and attend to all feedback and service requests in a timely manner
• Any other duties assigned.
  

• Degree / Diploma in Building, Facilities, Estate Management or equivalent.
• Minimum 3 years of shopping centre operations working experience.
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Willing to work beyond standard operating hours, when required
• Strong verbal and written communication skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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