Customer Support Executive

1 week ago

Singapore CULTIVATE PEOPLE PTE. LTD. Full time

**The Role**:
We’re looking for a Customer Support Specialist to build customer relationships and manage the end to end delivery process to achieve excellence in customer experience. Customer Success at Circular is about so much more than just handling requests: it is about making sure every customer has a meaningful relationship with us.

Our Customer Support Executives are positive, empathetic, creative, and they take pride in delivering exceptional service. We give our team a lot of trust and autonomy to proactively engage with our customers and to solve their problems.

**Key Responsibilities**
- Engage and delight our customers from the first day they join Circular.
- Ensure customer queries and complaints are handled appropriately and in a timely manner.
- Identify sales opportunities and support customers with subscription renewals, returns, payments, delivery and collections challenges.
- To mitigate any issues or problems, and appease customers and/or prevent further customer dissatisfaction.
- Support customers with renewals, returns, payments, and collections challenges.
- Provide direct input into the existing user tools and make recommendations for our internal processes.
- Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team.
- Represent the Circular brand and build genuine customer loyalty.

**Requirements**:

- A minimum of 2 years' in customer-facing roles, handling dynamic servicing situations.
- Good interpersonal and communication skills with a positive customer service mindset.
- Genuine empathy and people skills. This is about connecting with our customers, not just following a script.
- Able to solve problems by thinking analytically, strategically and creatively.
- Strong initiative and sound judgement.
- Strong competence with software tools like spreadsheets and CRM tools.
- Excellent written and spoken English.

**Growth Opportunities**
- Exposure to a highly transparent tech startup environment.
- Learn strong customer engagement skills from the best in the business.
- Participate actively in process improvement.
- Employees are actively encouraged to invest in learning and development on company time.
- Opportunity to move into formal and informal leadership roles.

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