IT Helpdesk Support

2 weeks ago

Singapore Stafflink Services Pte Ltd Full time

**Monday to Friday 8:30 AM - 6 PM**:

- **Working Location: Raffles Place**:

- **6 months renewable contract**:

- **Banking Environment**
- Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control.
- Responsible for providing remote technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.
- Evaluating alternative approaches and selecting optimal approaches.
- Focus on SLA and resolution process.
- Other adhoc task as assigned

**Requirement**:

- Min Diploma in IT
- Min 1 year of relevant working experience
- Possesses IT knowledge (MS Windows OS, antivirus, simple network, etc)
- Must be able to commit for 6 months

**HOW TO APPLY**:
Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tan He Min (Astrid)

EA Personnel Reg. No.: R22107644

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: $2,500.00 - $3,000.00 per month

Schedule:

- Monday to Friday

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