Guest Experience Expert

1 week ago


Orchard, Singapore AM Recruitment Pte Ltd Full time

**Summary**:
A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

**Responsibilities (includes but not limited to)**:

- _Concierge:_ Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
- _Front Desk:_ Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme. Assist in guests' requests.
- _Call Centre: _Main duties include answering of calls from public, handling general enquires, transferring of calls and handling wake-up calls.
- _Lounge: _Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

**Requirements**:

- **Minimum qualification of NITEC** (Service, hospitality, tourism or related disciplines preferred)
- 1 year of relevant experience in handling Front Office operations.
- Fresh graduates are welcome too.

**Other information**:

- 5 days rotating shift work-week (including weekends and overnight)
- 9.5 hours a day (including 45 minutes meal break)
- Up to 44 hours per week

**Benefits**:

- Entitled to annual AWS and performance bonus
- $150 allowance
- Night shift allowance
- OT payable beyond 44 hours/week

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,300.00 - $2,500.00 per month

Schedule:

- Day shift
- Holidays
- Late shift
- Night shift
- Weekend availability

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

Work Location: In person

Application Deadline: 27/01/2025



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