Hotel Guest Relations

1 week ago


Orchard, Singapore AM Recruitment Pte Ltd Full time

**Responsibilities**:

- Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

- AGENT_
- Providing hotel guests with information about local attractions
- Assisting hotel guest with ground transport arrangements
- Escort arriving and departing guests
- Maintains luggage storage
- OFFICER_
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.
- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.
- Assist to handle overbooked situations with Duty Manager.
- Log daily incidents and be aware of any general liability issues.

**Requirements**:

- **Minimum qualification of GCE N’ Levels** (Service, hospitality, tourism or related disciplines preferred)
- Fresh graduates will be considered for Agent role.
- Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

**Other information**:

- 5 days rotating shift work-week (including weekends and overnight)
- 9.5 hours a day (including 45 minutes meal break)
- Up to 44 hours per week

**Benefits**:

- Entitled to annual AWS and performance bonus
- Night shift allowance
- OT payable beyond 44 hours/week

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,300.00 - $2,900.00 per month

Schedule:

- Day shift
- Holidays
- Late shift
- Night shift
- Weekend availability

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

Work Location: In person

Application Deadline: 27/01/2025



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