F&b Guest Service Assistant Manager

1 week ago

Orchard Road, Singapore Iki Concepts Pte Ltd Full time

**Job Summary**
The Assistant Manager shall manage, plan, organize, control, and direct a team of staff operating in the service sections to ensure the smooth running of daily operations in line with the Company’s business objectives and ensure guest satisfaction.

**Duties and Responsibilities**

1. Operations
- You shall be responsible for inventory management, including but not limited to sakes, glassware, and linen through proper planning and utilization of available resources
- Work with the OM to improve restaurant standards and service benchmarks to increase revenue and reduce costs, which include food and beverage, manpower, supply, and utility costs
- Jointly responsible for achieving sales targets, quality expectations, and service performance
- Ensuring cash management protocols are adhered to at all times and balances are correct
- Documentation of daily sales
- Create and update guest history and guest spending record
- Responsible for the costing and update of all costing sheets for Sakes
- Work closely with the kitchen to design an effective menu while ensuring excellent product quality at a fair price
- Work with Business Development, OM, Kitchen, and team to plan and execute events and help to co-ordinate all items
- Attend daily role calls prior to each service
- Attend bi-monthly food meeting
- Attend weekly operations meeting to ensure effective coordination and cooperation between the department
- Rendering assistance to other outlets that may be short-handed if and when their own operations allow
- Walk through the back and public areas including the entrance and washrooms before the daily operation to ensure a clean, neat, tidy, and odor-free environment
- To ensure all equipment is kept in perfect working condition and to report any deficiencies

2. Service
- Be able to describe and ensure the quality of food items, ingredients, and preparation methods, as well as provide knowledge of sakes and wines to all customers
- Supervise the team and ensure the execution of a high level of service and drink standards
- Participate in service to support the team.
- Ensure reservations and reconfirmations are captured, recorded, and honored
- Handling and resolving guests complaints

3. Human Resource
- Train, evaluate, lead, motivate and coach all employees in KYTHM to ensure that established Mission, Vision, and Core Values are met.
- Planning, coordination, and supervision of staff to attain high standards of product knowledge and service.
- Prepare work schedules and ensure sufficient manpower for all shifts in an efficient manner
- Planning with OM and execution of training programs
- Highlight and work with the OM to handle staff disciplinary issues and grievances

4. Health and Safety
- Ensure all equipment and spaces conform to sanitary regulations and high housekeeping standards
- Enforce food labeling.
- Monitor and ensure proper handling of equipment
- Others

Any other tasks as assigned to you by the OM.

**Requirements**:

- At least 2 years of working experience (supervisor/managerial role) in a Japanese Fine Dining Restaurant
- Good knowledge of omakase course dishes and Sake
- Excellent communication and interpersonal skills
- Conscientious, friendly, and courteous
- Able to multi-task and work with tight deadlines
- Ability to work independently and in a team

Working Days: 5.5 days per week (**fixed Sunday OFF and Monday half-day OFF**)
Location: Forum the Shopping Mall, Orchard Road

Salary Range: $3,000 to $3,600

**Salary**: $2,800.00 - $3,600.00 per month

**Benefits**:

- Employee discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
According to MOH guidelines.

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Fine dining restaurant: 2 years (preferred)

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