Client Onboarding Coordinator

**About Us**

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. The joint venture between the SBI Group in Japan and SIX Group AG in Switzerland will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI in Asia and SIX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI and SIX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in the space.

**Why Join Us?**

With SBI and SIX as its shareholders, AsiaNext has significant backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at major regional and global banks, brokerages, exchanges, regulators, digital exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

**About This Role:

- **

We are looking for a highly organised and detail-oriented Client Onboarding Coordinator to join our team. Reporting to the Head of Business Development, you act as the point of contact for clients throughout the onboarding journey, coordinating process flows and information exchange between client, and internal stakeholders.

**Responsibilities**
- Serve as point of contact for client on all onboarding related matters (such as, document collection, ensuring completeness and accuracy of submitted documents, following up with clients on missing or incomplete documents, answering client queries, account set up, and pre/post trade issue resolution
- Provide exceptional customer service and support and ensure client receive a high standard of onboarding experience
- Working in a matrix organisation to ensure prioritisation of tasks are effectively communicated to operations, IT and compliance and clients
- Facilitate connectivity between the exchange and clients’ institutions
- Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
- Escalate any issues or concerns to management as appropriate

**Qualifications And Experience**

Education
- Diploma / Degree is preferred

Experience and Skill
- Good communication skills
- Proven track record of providing exceptional customer service and support
- Strong organisational and time-management skills
- Meticulous and attentive to details
- Ability to work independently and as part of a team
- Understanding of exchange protocols (FIX, Binary) will be an advantage

**Employment Benefits**
- Competitive staff benefits - annual leave, life insurance, and medical insurance (includes dependents)
- Competitive remuneration including variable bonus

**How to Apply:

- **

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.

**Job Types**: Full-time, Permanent

**Salary**: $5,000.00 - $7,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location