Supervisor, Guest Service

2 weeks ago


Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

**Responsibilities**:
You will:

- Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
- Promote teamwork and quality service within the team and coordination with the other departments
- Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residents’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- andle and record resident feedback and complaints, and refer them to managers
- Perform related tasks as assigned

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.



  • Singapore CapitaLand Full time

    **Responsibilities**: **JOB SUMMARY** **Supervisor, Guest Service** KEY ROLES AND RESPONSIBILITES The Supervisor, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...


  • Singapore beBeeGuestService Full time $72,000 - $96,000

    Job Title: Guest Service SupervisorDescription:The role of a Guest Service Supervisor is to oversee the smooth operation of the front desk, ensuring that all guests receive exceptional service and have a positive experience at our establishment.This includes managing the daily operations of the reception area, handling guest requests and complaints, and...


  • Singapore beBeeGuestService Full time

    Job Title: Guest Service Supervisor Description: The role of a Guest Service Supervisor is to oversee the smooth operation of the front desk, ensuring that all guests receive exceptional service and have a positive experience at our establishment. This includes managing the daily operations of the reception area, handling guest requests and complaints,...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    **Supervisor, Guest Service**: You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or...


  • Singapore PULLMAN Full time

    **Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...


  • Singapore Marriott International, Inc Full time

    **Job Number** 24162401 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Guest Services Supervisor assists associates with expediting problem payments...


  • Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: **Responsibilities**: You will: - Assist guests...


  • Singapore VAREL SINGAPORE PTE. LTD. Full time

    **Be Part of Something Extraordinary!** **About the Role**: As a **Guest Services Supervisor**, you’ll be responsible for leading the front office team, ensuring top-tier hospitality, handling guest inquiries, and maintaining operational excellence. You will play a key role in delivering seamless service and upholding the hotel’s brand...

  • Service Supervisor

    6 days ago


    Clementi Central, Singapore Far East Flora Pte Ltd Full time $35,000 - $45,000 per year

    Are you passionate about food, service, and creating memorable guest experiences?We're looking for a dedicated and energetic F&B Service Supervisor to join our team at Feast Café. If you have a flair for hospitality and leadership, we want to meet youYour RoleAs our F&B Service Supervisor, you will lead by example to deliver outstanding customer service and...


  • Singapore HOI HUP NOVENA PTE. LTD. Full time

    **JOB SUMMARY** **DUTIES AND RESPONSIBILITIES** - Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures - Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups - Work...