Executive, Guest Service

7 days ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
**Responsibilities**:
You will:

- Assist guests with check-in and check-out procedures
- Ensure all guest are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all guests' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
- Manage guests’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Handle and record guests feedback and complaints, referring them to supervisors and managers
- Receive and convey messages to guests’ promptly
- Handle the safekeeping of cash and guests’ valuables and belongings
- Perform related tasks as assigned

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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