Key Account Director

3 days ago


Singapore Alcott Global Full time

Alcott Global is retained by a global supply chain tech company to search for a Key Account Director - Healthcare and Logistics Technology (SaaS). The main purpose for the role of Key Account Director is to deliver and grow value for a portfolio of recognized Top30 Pharma companies, that are ready to digitize and transform their supply chains.

The foundation for Customer Success is to ensure we deliver an exceptional customer experience with high customer satisfaction, that we develop and maintain strategic customer relationships, and that we deliver the targeted revenue and customer value.

Building on that foundation, the Key Account Director is responsible for continuous development of the customer, retention of existing contracts, identifying new and additional value for the customer, penetrating additional products and segments with the customer - growing and realizing full revenue potential for the customer.

The Key Account Director will be accountable for setting a world class customer success team, developing skills and capabilities within the team. The Key Account Director should be a strong role model and be able to demonstrate customer engagement and building executive customer relationships at the front end.

The Key Account Director works cross functionally with Sales Operations, Business Development, Sales, Marketing and Operations to drive innovation and development of our products and solutions, as well as to optimize performance of the Customer Success Team.

**Responsibilities include, but are not limited to**:

- Take leadership/ownership of the customer engagement on behalf of the company - through the customer journey from initial Implementation through to full revenue realization, growth, adoption and expansion.
- Lead complex customer development plans across digitization, automation and transformation of pharma supply chains
- Ensure high quality Account Plans are in place for all customers
- Build trusted advisor relationships with key stakeholders within customer organizations
- Responsible for overall customer satisfaction, success, and retention
- Lead and empower the Customer Success team in performing at their best, providing them with the tools and resources to do so
- Lead training, coaching, consultation, education and best practices to the CS Team
- Identify and communicate priorities, issues, risks, costs, and interdependencies around the commercial customer development
- Report and escalate to management as needed
- Maintain deep understanding of company’s technology and service capabilities

**Requirements**:

- Proven track record with 5-8 years’ experience in a customer facing leadership role within Supply Chain, Logistics, SaaS, or other service driven businesses
- Ideally 3-5 years’ experience in Key Account Management of multi-million service/SaaS contracts, with innovative, consultative business opportunities and growth plans
- Strong understanding of Pharma Supply Chains
- Ideally an understanding of the procurement process of solutions from the Supply Chain Industry.
- Strong relationship builder, with the ability to engage both strategically and operationally within customer organizations - from supply chain operations and service employees to C-Suite stakeholders as well as VPs/SVPs/etc. within Finance, Quality and Procurement.
- Structured and analytical approach to develop and execute on processes, best practices and learnings across the team(s)
- Naturally curious to learn and develop.
- Highly driven, resilient and results focused - yet humble and collaborative.
- Excellent communication end engagement skills, and excellent spoken and written English.
- Share our values and character model.



  • Singapore ATLASIA GLOBAL SOLUTIONS PTE. LTD. Full time

    **Regional Key Account Director**: On behalf of a client, the role will focus on managing key account relationships and growing the business in the region through developing and implementing account related strategies. **Objectives**: - Grow revenue exponentially and maintain the sales pipeline to deliver the sales budget 1 to 2 years forward. - Meet...

  • Key Account Director

    4 weeks ago


    Singapore Salesforce, Inc.. Full time

    The Enterprise Key Account Director maintains and expands relationships with strategically important and large enterprises. Assigned to a number of named customers, the enterprise account executive is responsible for achieving sales quota and assigned strategic account objectives as well as developing business within some white space...


  • Singapore beBeeLeadership Full time $60,000 - $120,000

    Job Title: Key Account Director">About the Role:Develop and execute sales strategies to drive revenue growth, identifying new business opportunities and market trends.Lead a team of sales professionals, recruiting, hiring, training, and mentoring them to achieve targets.Oversee day-to-day sales operations, analyzing sales data and performance...


  • Singapore beBeeBusiness Full time $80,000 - $120,000

    Job Title: Key Accounts DirectorWe are seeking an experienced Sales Professional to join our team as a Senior Business Development Manager.The ideal candidate will have a proven track record of driving revenue growth, building strong relationships with key stakeholders, and identifying new business opportunities.Main Responsibilities:Customer Relationship...

  • Key Account Manager

    2 weeks ago


    Singapore B8L PTE. LTD. Full time

    **Job Highlight** - Attractive remuneration & benefits (incentive) - Career progression opportunities - Join an exciting fast paced FMCG environment with a leading consumer company **Responsibilities** Reporting to the Sales Director, you will be tasked with the responsibilities of managing the function of the Key Account Team reporting to you. You will...

  • Key Account Director

    2 weeks ago


    Singapore GLINTS PTE. LTD. Full time

    **About This Role**: We are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realise their human potential by joining great organizations, learning the right skills and building great teams. We’re looking for a **Key Account Director,**to join our Regional Sales team, to...

  • Key Client Director

    2 weeks ago


    Singapore MAERSK Full time $90,000 - $120,000 per year

    OpportunityMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous...


  • Singapore Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Key Account Manager

    2 weeks ago


    Singapore Salling Search Full time

    Key Account Manager - Shipping and Maritime - Singapore **Key Account Manager** **Singapore** We are proud to be partnered exclusively with a Shipping leader in this search for a Key Account Manager to be based in Singapore. The Key Account Manager will be responsible for acquiring new business while managing an existing portfolio of clients. He/She will...


  • Singapore SATS Full time

    Job Title: Global Account Director, Gateway Services Key Accounts - Job Location: Not Applicable **About Us**: SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions....