Subscription and Compliance Analytics Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is currently seeking an exceptional Subscription & Compliance Analytics Manager to join our Subscription & Compliance Analytics team.

This role is a fantastic opportunity to be part of the team that monitors our customer's usage; partnering with Sales, Customers, and multiple internal teams to drive our revenue growth and create a positive customer and sales experience.
**In this role you will....**
- Undertake responsibility for running compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help them understand their usage of the ServiceNow Platform.
- Proactively work on accounts with overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities.
- Work closely with sales team and participate in internal customer meetings and calls wherever applicable to discuss licensing & usage.
- Enable and support the sales team by identifying and driving the revenue sourced by over-utilization of ServiceNow platform.
- Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform.
- Lead problem identification, and deliver individual and group projects to improve current processes and develop new practices.
- Meet and shoulder responsibility for all business SLAs and operational KPIs related to compliance processes.
- Maintain ongoing documentation for internal teams and the customers.
- Enable cross-functional teams on best practices around compliance and use verification processes.
- Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process)

**Qualifications**
Experience Required**:

- Must be able to liaise with Business-Japanese and Business-English speaking stakeholders
- MBA with minimum 6-8 years’ strong experience in data analytics, operations, or similar roles, preferably in software industry
- Strong verbal and written communication and excellent presentation skills
- Significant experience of working with end customers
- Exposure to working cross-functionally with different teams and nationalities
- Ability to articulate complex concepts in a clear and concise manner
- Strong interpersonal skills with a penchant for problem solving
Ability to work well with others, objectivity with excellent attention to detail
- Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
- Strong analytics background: fluency in Excel and working with large data sets is a must, while exposure to BI Tools is preferred
- Willingness to assist wherever help is needed
**Desired Skills & Experiences**:

- Experience in license compliance, audit and/or usage verification role
- Experience with BI tools (such as Tableau, Power BI, SQL, Snowflake, SAP HANA, etc.)
- Certification in Project Management methodologies
- Workflow design, project management, and/or Agile SDLC experience
- Prior experience using and/or developing the ServiceNow platform will be a bonus
- Prior experience as a user or administrator of cloud-based License Entitlement and CRM/CPQ

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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