Channel Operations Support Analyst

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
**The Sales Support Specialist plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done. In this role, you will assist in day to day back office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking. To be successful means you are providing heavy administrative support, can juggle multiple requests, have a clear understanding of processes and systems and are a reliable team player. This will be a stepping stone for someone who wants a career path to sales, sales operations or customer success.

**Basic Requirements**:
**Responsibilities**:

- Support the tracking, coordinating and resolving of tasks related to partner setup/onboarding, account record maintenance and quote to order issues
- Can develop & implement repetitive methods for handling of support resolution
- Contribute and participate in the planning and implementation of resolution tools and process improvement
- Can lead and manage ongoing documentation of case methods and processes to resolve common case types
- Interact with various departments like order management, Finance, IT or Customer Success to help resolve issues that are preventing partners/sales from order fulfillment
- Support the field sales team in preparation for customer meetings and demonstrations
- Bridge the time gap for global teams, cutting down resolution times

Key Competencies:

- Fast Learner
- Ability to multitask, work under pressure and ever changing environment
- Can see issues through to resolution
- Demonstrates Self Mastery
- Displays Interpersonal Effectiveness
- Support mindset and aptitude
- Salesforce user proficiency
- Experience with a Help Desk Software

Minimum Qualification
- Bachelor Degree with 2+ years of sales operations, customer support or sales administrative experience

**Inclusion and Diversity**

**Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: Yes

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.