Analyst, Business Operations

7 days ago

Queenstown, Singapore SATS Full time

**ABOUT US**
Country Foods is a wholly owned subsidiary of SATS Food Services. We are one of Singapore's largest food importers, distributors and manufacturers. Our key accounts include over 1,000 clients and our portfolio of products comprises over 800 branded and white label products. Leveraging SATS' global network, and in collaboration with Temasek and EDB, Country Foods offers our partners and customers a one-stop go-to-market platform to bring sustainably sourced foods and solutions to Singapore and Asia.
**KEY RESPONSIBILITIES**
We are seeking a detail-oriented and proactive Business Analyst to join our team. This role will combine business analysis expertise with hands-on support for post-sales operations, ensuring seamless transitions from sales to delivery and ongoing customer success.

**Key Responsibilities**

**Business Analysis**
- Understand market demand and customer behaviour and provide trend analyses to support business growth and continuity.
- Develop and maintain dashboards, and creative intuitive reporting for senior management, providing insights into the business performances.
- Create metrics to track performance across various business units such as sales, procurement, and customer related operations.
- Work with stakeholders to gather, document, and analyse business requirements for process improvements and operational enhancements.
- Conduct data analysis with data cleansing to identify trends, inefficiencies, and areas for optimization in projects.
- Support and assist in the preparation of stakeholder-ready presentations.

**Post-Sales Operations Support**
- Manage the pre and post sales of the auction platform by creating customer accounts and uploading the auction lots to the platform.
- Perform auction results evaluation and analysis.
- Post auction follow up with bidders for their payment and delivery.
- Act as a liaison between sales and operations teams to resolve post-sales issues and address customer needs.
- Support the development and maintenance of Standard Operating Procedures (SOPs) for post-sales processes, minimizing inefficiencies and ensuring consistency.
- Provide insights to improve customer onboarding, service delivery, and post-sales engagement.
- Monitor and resolve post-sales escalations, conducting root cause analyses and implementing corrective measures.

**Cross-Functional Collaboration**
- Partner with finance, sales, planning & procurement and logistics teams to reconcile operational data and improve project workflows.

**KEY REQUIREMENTS**
- **Experience**: 3+ years in IT project management, with hands-on experience in managing tech projects.
- **IT Background**: Preferred experience in IT solutions, with a solid understanding of technology processes.
- **Certifications**: PMP or similar project management certifications are a plus.
- **Emotional Intelligence**: High EQ and the ability to work effectively with diverse teams and stakeholders.
- **Self-Starter**: Motivated to take on new challenges and drive results with mínimal supervision.
- **Strong Communication**: Excellent stakeholder management and communication skills, both verbal and written.

LI-WK1

Job Reference: SATS01788

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