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Order Processing and Customer Service Assistance
2 weeks ago
in your role, you will be part of the regional Sales Operations team reporting into the Heads of Operations, APAC. The Operations Specialist team is involved but not limited, in all stages of the post-sales processes, ensuring an excelent customer service, from ordering until invoicing and after sales services. This role provides a high-level support to both internal and external parties to facilitate strong relationships and generate added value to the post sales process. This is a fast-paced team, ideal for someone who is highly organized, loves details and wants to exceed expectations.
The Operations Specialist responsibilities will include, but are not limited to, order processing, troubleshooting and problem solving, tracking and reporting, basic claim management, training, basic project management and other assigned activities.
- Generate sales order, purchase order, invoice, credit note, debit note etc in our ERP System
- Answer post sales questions related to logistic and documentation
- basic experience in claim management for minor issues
- Must be detailed oriented with a proven ability to multi-task
- Effective communication, both in written and verbal form, to interact with cross functional teams and departments
- Advanced understanding or knowledge of sales processes, order administration processes, etc.
- Monitor invoice payments and due dates
- Supporting month end closing activities
- Assist the sales team in daily sales operation and liaise between other departments on sales order for delivery
- Maintain and ensure proper documentation and filing system
- Strong ability to work under time constraints and meet tight deadlines
- Provide admin support & perform general admin duties
- Strong interest in identifying process improvement opportunities that support the key business operations
- Knowledge in Microsoft Outlook, Word, Excel and practice to work with ERP Systems
- Other responsibilities that may be assigned from time to time
- prefered Bachelor’s degree in business, communications or related field
- Min. 2-3 years of experience in similar function
- Fluency in one of the following leanguages: Bahasa, Thai or Vietnamese, is a plus
- Exceptional attention to detail with strong organizational and prioritization skills
- Time management and scheduling deadlines
- Strong negotiation, communication, influencing and analytical skills with ability to develop & manage supplier and stakeholder relationships
- Excellent understanding of Supply Chain processes of international trading and logistics
- Data processing, Decision-making, Problem-solving skills
- A curiosity to learn our customers’ business problems and use cases
- APAC market knowledge and customers cultural needs
- Excel, word, outlook, power point skills
- Fast learner of ERP processing and management system
