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Collections Officer

2 weeks ago

Singapore GXS BANK PTE. LTD. Full time

The Collections Officer is responsible for executing the Collections operations and strategies (call centre, skip tracing, legal and working with External Collection Agencies if need be) for consumer and SME portfolios.

Job Responsibilities:

- Manage the delinquent portfolio end-to-end; from early delinquencies to non-performing and write-offs
- Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital strategies
- Provide regular updates to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators
- Achieve the productivity standard set for the team and individual KPI
- Call and follow-up with customers to secure payment plans
- Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses
- Work with solicitors and outsourced collections agencies on assigned cases
- Partner with product teams and business units to coordinate Collection’s activities across the bank
- Take on additional projects and tasks assigned by reporting manager
- Have at least 3-years of collections experience
- Well versed in the bank products and processes
- Good understanding of technology in the digital banking space
- Possess strong written, communication and negotiation skills