Customer Success Intern

**Join us on a mission to save the planet**

Reversing the impact of climate change is one of the world’s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach Net-Zero, require business-level action. But despite the growing momentum and ambition from companies around the world to set Net-Zero goals, there are significant challenges to delivering on these ambitions. Business leaders don’t really know how they will get there. And the very first step, of getting emissions measurement right, is hard.

Terrascope is a smart carbon management and accounting platform that empowers corporations to decarbonise their operations, portfolios and supply chains in a trusted, confident, and secure manner. We are on a journey to build digital tools and analytics, datasets and algorithms, and an ecosystem of technical expertise and partnerships needed for companies to optimise their climate strategy.

Terrascope is backed by one of the world’s largest food and agri companies and global leader in climate action and sustainability. With their significant strategic advantage and secure funding, the venture is uniquely positioned to drive profit with purpose; driving decarbonization in supply chains while generating outsized financial returns.

We are looking for a
**Customer Success Intern** to support the Customer Success team at Terrascope

**In this role, you will / need to have**:

- Onboarding: Assisting in the onboarding process for new customers, ensuring a smooth transition onto the platform. This may involve assisting in the creation of relevant onboarding assets for the customer
- Solution deployment: Assisting in collaborating with cross-functional teams, such as implementation sales, product, and support during the implementation and delivery phase. This may involve creating relevant assets required to track implementation progress and creating customer-specific insights contributing to the overall successful implementation of the solution
- User Training and Education: Assisting in creating and training materials, tutorials, and knowledge base articles to help customers in the adoption journey
- Customer Success Metrics: Assisting in the monitoring and analysis of customer success metrics, such as product adoption rates, customer satisfaction scores, and renewal rates. This information helps in identifying areas of improvement and developing strategies to enhance customer outcomes
- Collaborative Efforts: Assisting in collaborating with cross-functional teams, such as sales, sustainability, implementation, marketing, and product development teams, to ensure seamless service for the customers throughout the engagement
- Knowledge Management: Creating reusable assets to be required through customer engagement. This could involve assisting the team in consolidating, organizing, and creation of the centralized repository
- Research: Assisting in conducting customer-specific research in the sustainability space. This could involve understanding the latest trends in the industry and articulating the information in line with customer strategic needs and goals.

**You should have**:

- Strong analytical, problem solving skills and attention to detail
- Education background in science, technology, engineering, math, business, or equivalent
- Comfortable working in a fast-paced, agile start-up environment
- Strong interpersonal skills and ability to work collaboratively
- Excellent written and verbal communication skills

**Even better if you are**:

- Desire to work in a fast-paced SaaS startup
- Passion to work in the sustainability industry
- Proficient in another language APAC language
- We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self._