Digital Customer Success Intern

6 days ago

Singapore Johnson Controls Full time

**What you will do**:
As a part of APAC customer success organization, your primary responsibility will be to provide PMO support to customer success teams in deployment of digital solutions products across APAC countries. You will also work with offshore product CoE teams in ensuring right level of communications, collaboration. You will help Director-professional service tracking all ongoing deployment projects, forecasting branch and countrywide revenue as well as gross margin and necessary tracking and reporting.
- Understand/ Assess the opportunity and deployment landscape (product, solution, timeline, customer) for each APAC countries.
- Support country customer success team in country/branch in deployment of various digital products.
- Consolidate customer feedback/ issues and help remediate with product CoEs and product management teams
- Identify opportunities for process improvement, Tools and RPA
- Facilitate governance structure and cadence and roadmap of customer success team.
- Help country/branch teams in deployment progress reporting, revenue forecasting.
- Support project delivery in Customer Success delivery Ops tasks, i.e., internal coordination, project tracking, reporting, and developing meeting minutes.
- Coordinate on inputs (i.e., documentations) as compliance requirements during the Sales-to-Delivery handover and deployment to support like initiation of the project, sign-off of deployment, smooth transition to support, value delivery and subscription management.

**How you will do it**:

- Work together with the APAC Customer Success Team based in Singapore for the necessary guidance on documentations Share Point locations
- Through the self-learning platform, understand and learn what is OBEM and its capabilities
- Learn about other third-party partner platform for the necessary data required
- Understand the background and business value of the various reports before starting the report
- Through the CS weekly cadences, monthly deck review session with the APAC Customer Success Team in APAC, fully appreciate how these reports can achieve its purpose
- Opportunity to communicate with the Customer Success Team members outside Singapore to better understand how digital products and solutions are able to bring Value to the end Customers
- Pursuing a degree or diploma from a reputable educational institution
- Pursuing a bachelor’s degree in business administrative and/or communication discipline.
- Able to commit to a full-time internship for 6 months preferred.

**What we look for**:

- Creative, a can-do attitude
- Ability to analyse data in clear, organized format and report out key findings
- Good balance of a professional attitude while having fun.
- Strong desire to learn along with a strong sense of ownership.
- Passionate, enthusiastic and driven to regularly follow up with loose ends.
- Good understanding of project management, AGILE delivery concept
- Good knowledge of digital / Software-as-a-Service deployment/support
- Excellent in communication to all levels,
- Work experience with MS Excel, MS presentation

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